Patient Access Pro — Compassionate Care & Growth

R1 RCM; Panama City (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Representative to be the first point of contact for patients at Ascension Sacred Heart Bay Medical Center in Panama City, FL.

You will ensure fast, compassionate, and accurate access to care, working across multiple computer systems to register patients efficiently. This frontline healthcare customer service role requires exceptional communication, the ability to multitask in a fast-paced environment, and a commitment to patient experience and revenue

Qualifications

• Excellent customer service experience and communication skills.
• Ability to stay composed in a fast-paced environment.
• Multitask and prioritize with high attention to detail.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Representative to be the first point of contact for patients at Ascension Sacred Heart Bay Medical Center in Panama City, FL.

You will ensure fast, compassionate, and accurate access to care, working across multiple computer systems to register patients efficiently. This frontline healthcare customer service role requires exceptional communication, the ability to multitask in a fast-paced environment, and a commitment to patient experience and revenue