Patient Access Specialist — Compassionate Admissions & Billing

Texas Health Resources; Fort Worth (TX); Presencial; USD 36 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k

Employee Assistance Program

Discount Programs

Tuition reimbursement

Resumo da oferta

Texas Health Resources seeks an Admissions Specialist for the ER at Texas Health Fort Worth. You will welcome patients, verify demographics, determine benefits, and educate patients on financial obligations and required documents.

Responsibilities include cross-training across Patient Access, maintaining Epic queues, and ensuring compliance. This role emphasizes empathy, accuracy, and strong customer service in a fast-paced hospital setting.

Qualificações

• 1 year of customer service experience required.
• 2-3 years professional office/healthcare experience preferred.
• CHAA certification preferred.

Responsabilidades

• Welcome patients and families, setting a calm, professional tone.
• Accurately gather demographics to ensure EHR integrity.
• Identify network coverage and verify benefits or pre-certification for tests/procedures.
• Educate patients about documents; ensure consents are signed.
• Prepare estimates to collect co-pays, deposits, and balances.
• Maintain Epic work queue and performance dashboards.

Conhecimentos

Customer service

Communication

Empathy

Multitasking

Attention to detail

Formação académica

H.S. Diploma or Equivalent Required

Ferramentas

Epic

Microsoft Office

Descrição da oferta de emprego

Texas Health Resources seeks an Admissions Specialist for the ER at Texas Health Fort Worth. You will welcome patients, verify demographics, determine benefits, and educate patients on financial obligations and required documents.

Responsibilities include cross-training across Patient Access, maintaining Epic queues, and ensuring compliance. This role emphasizes empathy, accuracy, and strong customer service in a fast-paced hospital setting.