Patient Access Specialist – Check-In & Scheduling

Mass General Brigham; Town of Dover (NY); On-site; USD 24,000 - 35,000; Part time

Job summary

Mass General Brigham's Wentworth-Douglass Hospital is seeking a Per Diem Patient Access Specialist to ensure smooth check-in and discharge, verify demographics and insurance, and answer patient questions. Onsite role based at 789 Central Avenue.

You will greet patients, collect information, schedule appointments, explain policies, process payments, and obtain pre-authorizations as needed. Strong communication and attention to detail are essential.

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, as well as enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager.

Skills

Medical terminology

Insurance verification

Fast-paced environment

Communication

Attention to detail

Problem solving

Basic computer skills

Education

High School Diploma or Equivalent

Job description

Mass General Brigham's Wentworth-Douglass Hospital is seeking a Per Diem Patient Access Specialist to ensure smooth check-in and discharge, verify demographics and insurance, and answer patient questions. Onsite role based at 789 Central Avenue.

You will greet patients, collect information, schedule appointments, explain policies, process payments, and obtain pre-authorizations as needed. Strong communication and attention to detail are essential.