Patient Access & Scheduling Specialist

Partner's Healthcare; Dover (NH); On-site; USD 24,000 - 35,000; Part time

Job summary

Wentworth-Douglass Hospital in Dover, NH seeks a patient access professional to ensure smooth check-in and discharge with excellent customer service. You will collect patient information, verify insurance, explain policies, and assist with scheduling and payments.

The role requires strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. Onsite position with competitive hourly pay and benefits as applicable.

Qualifications

• High school diploma or equivalent required.
• Experience in admitting, scheduling, registration, or insurance verification preferred.
• Knowledge of medical terminology and insurance verification is a plus.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, and enter into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Escalate complex issues to patient access senior staff or manager.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Tools

EHR systems

Billing software

Job description

Wentworth-Douglass Hospital in Dover, NH seeks a patient access professional to ensure smooth check-in and discharge with excellent customer service. You will collect patient information, verify insurance, explain policies, and assist with scheduling and payments.

The role requires strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. Onsite position with competitive hourly pay and benefits as applicable.