Patient Access Specialist — Check-In & Scheduling

Wentworth-Douglass Hospital; Dover (NH); Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Benefits

Job summary

Wentworth-Douglass Hospital is seeking an attentive Patient Access Specialist to ensure smooth check-in and discharge, verify insurance, collect patient information, and explain policies. The role requires strong communication and attention to detail in a fast-paced environment.

The hybrid work location supports daily patient access operations with a 40-hour weekly shift; high school diploma required, 1-2 years exp in admitting, scheduling, or insurance verification preferred.

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients professionally and verify demographic and insurance information.
• Enter data into systems and schedule appointments.
• Explain insurance and billing policies to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Escalate complex issues to patient access senior staff or manager.

Skills

Medical terminology

Insurance verification

Communication skills

Interpersonal skills

Attention to detail

Computer literacy

Education

High School Diploma or Equivalent

Job description

Wentworth-Douglass Hospital is seeking an attentive Patient Access Specialist to ensure smooth check-in and discharge, verify insurance, collect patient information, and explain policies. The role requires strong communication and attention to detail in a fast-paced environment.

The hybrid work location supports daily patient access operations with a 40-hour weekly shift; high school diploma required, 1-2 years exp in admitting, scheduling, or insurance verification preferred.