Patient Access Specialist – Care & Scheduling Pro

United Musculoskeletal Partners; Irving (TX); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Healthcare Options: PPO, HDHP, and HDP

Dental & Vision Insurance

401(k) with Employer Contributions

HSA/FSA, disability, life and AD&D

Employee Assistance Program (EAP)

Generous Paid Time Off

7 holidays + 2 floating holidays

Two weeks PTO to start

Job summary

All Star Orthopaedics in Irving, TX, is seeking a dedicated Patient Access Representative to join our team. You will greet patients, verify insurance, collect demographic data, and schedule appointments to ensure a smooth registration process.

Ideal candidates will have CHAA certification or equivalent, strong communication, and attention to detail. Proficiency with EHR systems and MS Office is essential. This full-time role supports a patient-first environment and competitive benefits.

Qualifications

• Excellent verbal and written communication abilities to interact with patients, families, and colleagues.
• High level of accuracy when entering patient information and verifying insurance details.
• Ability to troubleshoot and resolve issues related to patient registration and insurance coverage.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Understanding and adherence to HIPAA regulations to maintain patient privacy.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and patient management software.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Collect and input demographic and insurance details into the EHR system.
• Ensure all forms are completed accurately and in a timely manner.
• Verify patient insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures or services as required by insurance providers.
• Resolve discrepancies in insurance or coverage information with patients or insurance companies.
• Schedule patient appointments based on physician availability and patient needs.
• Provide patients with necessary pre-appointment instructions and information.
• Confirm appointments and assist with rescheduling as necessary.
• Inform patients about co-pays, deductibles, and insurance benefits before service delivery.
• Communicate financial responsibility expectations to patients.
• Assist patients with payment options, setting up payment plans, and financial assistance programs as necessary.
• Act as a liaison between patients, healthcare providers, and insurance companies.
• Address patient inquiries and concerns regarding appointments, billing, and insurance coverage.

Skills

Communication Skills

Attention to Detail

Problem-Solving Skills

Time Management

Confidentiality

Technical Skills

Education

CHAA

Tools

Microsoft Office

Scheduling software

Job description

All Star Orthopaedics in Irving, TX, is seeking a dedicated Patient Access Representative to join our team. You will greet patients, verify insurance, collect demographic data, and schedule appointments to ensure a smooth registration process.

Ideal candidates will have CHAA certification or equivalent, strong communication, and attention to detail. Proficiency with EHR systems and MS Office is essential. This full-time role supports a patient-first environment and competitive benefits.