Patient Access Rep - Day Shift

Johns Hopkins Medicine; Columbia (MD); On-site; USD 24,000 - 40,000; Full time

Benefits offered by this job

Free parking onsite

Starbucks onsite

Retirement Savings Plan with employer 

employer match

Room for growth

Outstanding team in a diverse work env

Generous Paid Time off & Paid holidays

Health and wellness programs

Job summary

Johns Hopkins Howard County Medical Center is seeking a Patient Access Representative to serve as the first point of contact for patients and families, ensuring accurate registration for Emergency Department, inpatient, outpatient, and surgical services. Strong data entry accuracy and professionalism are essential.

EPIC experience is highly preferred; knowledge of health insurance concepts is a plus. Minimum 1 year in a medical or customer service setting and a high school diploma are required.

Qualifications

• 1+ years of experience in medical office, hospital, medical call center or other customer service environment.
• EPIC experience highly preferred
• Knowledge of health insurance concepts preferred
• High school diploma or GED
• Strong attention to detail with exceptional data entry accuracy
• High level of professionalism
• Passion for helping others
• Ability to think quickly and problem solve

Responsibilities

• Serve as the first point of contact for patients, families, and visitors, delivering exceptional customer service while ensuring accurate and efficient patient registration
• Accurately register patients for Emergency Department, Inpatient, Outpatient, Surgical, and Specialty Services
• Gather necessary data, enter appropriate data into computer-Epic, ensuring all necessary paperwork is completed and appropriately signed by patient in order to register and admit patient for inpatient or outpatient services.
• Verify patient demographics and insurance eligibility, obtain required authorizations and signatures, collect applicable payments, and maintain compliance
• Provide patients with information on physicians, directions to locations, required pre-testing, educational materials, and any other items prior to service

Skills

Customer service

Attention to detail

Professionalism

Problem solving

Education

High school diploma or GED

Tools

EPIC

Job description

Johns Hopkins Howard County Medical Center (HCMC) combines the convenience of a full range of hospital and wellness services, more than 1000 affiliated doctors in nearly 100 clinical specialties, award winning clinical excellence and membership in Johns Hopkins Medicine, one of the country’s premier academic medical systems.

Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.

What awaits you:

• Full-time, Day Shift, working every other weekend. You will get additional shift differential for weekends!
• Free parking onsite!
• Starbucks onsite!
• Retirement Savings Plan with employer match!

• Room for growth!

• Outstanding team in a diverse work environment!
• Generous Paid Time off & Paid holidays!

• Health and wellness programs and MORE!

As a Patient Access Representative, you’ll:

• Serve as the first point of contact for patients, families, and visitors, delivering exceptional customer service while ensuring accurate and efficient patient registration
• Accurately register patients for Emergency Department, Inpatient, Outpatient, Surgical, and Specialty Services
  • Gather necessary data, enter appropriate data into computer-Epic, ensuring all necessary paperwork is completed and appropriately signed by patient in order to register and admit patient for inpatient or outpatient services.
• Verify patient demographics and insurance eligibility, obtain required authorizations and signatures, collect applicable payments, and maintain compliance
• Provide patients with information on physicians, directions to locations, required pre-testing, educational materials, and any other items prior to service

What you’ll bring:

• 1+ years of experience in medical office, hospital, medical call center or other customer service environment
  • EPIC experience highly preferred
  • Knowledge of health insurance concepts preferred
• High school diploma or GED
• Strong attention to detail with exceptional data entry accuracy
• High level of professionalism
• Passion for helping others
• Ability to think quickly and problem solve

Salary Range:

Minimum 17.37/hour - Maximum 28.68/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.