Patient Access Specialist - Boise Fairview

Terry Reilly Health Services; Boise (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Terry Reilly Health Services in Boise, ID is seeking a Patient Access Specialist to greet and direct patients, schedule and register, and verify eligibility. You will counsel patients on payment policies and monitor payments, while maintaining a welcoming waiting area and efficient flow throughout visits.

The role requires strong customer service, clear communication, and proficiency with EHR systems and Microsoft Office. Bilingual abilities are a plus; flexible, compassionate team environment.

Qualifications

• Strong customer service for a complex patient population.
• Good verbal and written communication skills.
• Ability to navigate multiple computer programs including EHR, Microsoft Office, scanner, calculator, and multi-line telephone.

Responsibilities

• Greet, direct, and assist patients and visitors in a professional, courteous, and efficient manner throughout their visit.
• Schedule and register patients, including accurate collection of required data.
• Determine eligibility for services and counsel patients regarding payment policies, monitoring and collection of monies due.
• Maintain the waiting room atmosphere, keep patients informed about wait times, and ensure a comfortable and clean waiting area.

Skills

Customer service

Verbal communication

Written communication

EHR navigation

Microsoft Office

Multiline phone

Cash handling

Tools

EHR system

Microsoft Word

Microsoft Excel

Scanner

Calculator

Phone system

Job description

At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.

We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance.

Starting Pay DOE: $18.28

GENERAL RESPONSIBILITIES

This position is responsible for greeting, directing, and assisting patients and visitors in a professional, courteous, and efficient manner and throughout their visit. Scheduling and registering patients, including the accurate collection of required data. Staff will also determine eligibility for services, and counsel patients regarding payment policies, monitoring and collection of monies due. The Patient Access Specialist is also responsible for the overall management of the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.

MINIMUM QUALIFICATIONS:

1. Ability to provide strong customer service to a complex patient population.
2. Good verbal and written communication skills.
3. Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanner, calculator, and multi-line telephone.

PREFERRED QUALIFICATIONS:

1. Experience as a receptionist in a medical, dental, or social services setting.
2. Working knowledge of Microsoft Word and Excel.
3. Basic bookkeeping skills, including cash handling, posting charges, and deposits
4. Bilingual abilities (English/Spanish).

Terry Reilly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.