Patient Access Specialist - Marsing

Terry Reilly Health Services; Marsing (ID); On-site; USD 25,000 - 30,000; Full time

Job summary

Terry Reilly Health Services in Marsing, Idaho, is seeking a Patient Access Specialist to warmly greet patients, direct visitors, and register them for services.

You will determine eligibility, counsel customers on payment policies, and monitor or collect balances while keeping the waiting area calm and well‑staffed.

Starting pay is $18.28 per hour, DOE, with opportunities to grow within a mission‑driven community healthcare system.

Qualifications

• Provide strong customer service to a diverse patient population.
• Excellent verbal and written communication skills.
• Proficient with EHR and MS Office; able to operate scanners and multi-line phones.

Responsibilities

• Greet, direct, and assist patients and visitors in a professional manner.
• Schedule and register patients, collecting required data.
• Determine eligibility for services and counsel patients on payment policies.
• Monitor and collect monies due and maintain a welcoming waiting area.

Skills

Customer service

Verbal communication

Written communication

Computer literacy

Tools

EHR

Microsoft Office

Scanner

Job description

At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.

We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance.

Starting Pay DOE: $18.28

GENERAL RESPONSIBILITIES

This position is responsible for greeting, directing, and assisting patients and visitors in a professional, courteous, and efficient manner and throughout their visit. Scheduling and registering patients, including the accurate collection of required data. Staff will also determine eligibility for services, and counsel patients regarding payment policies, monitoring and collection of monies due. The Patient Access Specialist is also responsible for the overall management of the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.

MINIMUM QUALIFICATIONS:

1. Ability to provide strong customer service to a complex patient population.
2. Good verbal and written communication skills.
3. Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanner, calculator, and multi-line telephone.

PREFERRED QUALIFICATIONS:

1. Experience as a receptionist in a medical, dental, or social services setting.
2. Working knowledge of Microsoft Word and Excel.
3. Basic bookkeeping skills, including cash handling, posting charges, and deposits
4. Bilingual abilities (English/Spanish).

Terry Reilly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.