Patient Access Specialist – Billing & Eligibility

C002 Medical University Hospital Authority (MUHA); North Carolina; On-site; USD 25,000 - 39,000; Full time

Job summary

Medical University of South Carolina in the United States seeks a Patient Access Associate to verify and prepare patient accounts for inpatient and outpatient billing, maximize payment, and assist with funding sources. You will discuss payment options, set up arrangements, and support the revenue cycle through accuracy and dedication.

The role emphasizes customer service, insurance verification, data entry, and coordination with clinical areas to align financial expectations and resolve issues.

Qualifications

• Excellent customer service skills are required.
• Knowledge of insurance plans and benefits.
• Computer literate and able to operate in multiple applications such as Microsoft Office.
• Minimum typing skills of 35-40 wpm.
• Requires eye-hand coordination and manual dexterity.
• Knowledge of medical terminology.
• Able to handle multiple tasks simultaneously.
• Ability to work weekends, Friday, Saturday, and Sunday.
• Must be flexible and able to work flex and staggered shifts.
• Requires substantial amount of walking.

Responsibilities

• Obtains/Confirms and Enters/Updates Demographic and Insurance Information for All Patients
• Verifies insurance using Real Time Eligibility, Payer Website, or phone number to determine coordination of benefits
• Collects patient payments and provides receipt accurately completing all required fields
• Calls patient prior to date of service to inform them of their expected financial liability
• Registers patients during downtime following downtime procedures and enters data into registration system
• Performs Service Recovery as needed at the point of service with patients and visitors

Skills

Customer service

Insurance knowledge

Billing systems

Data entry

Communication skills

Education

Associate Degree or High School Diploma with 2 years of customer service experience

Job description

Medical University of South Carolina in the United States seeks a Patient Access Associate to verify and prepare patient accounts for inpatient and outpatient billing, maximize payment, and assist with funding sources. You will discuss payment options, set up arrangements, and support the revenue cycle through accuracy and dedication.

The role emphasizes customer service, insurance verification, data entry, and coordination with clinical areas to align financial expectations and resolve issues.