Patient Access Specialist: Appointments & Care Coordination

Cahn Capital Corp.; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Capital Area Health Network is seeking a Call Center Representative to handle inbound calls, schedule medical appointments, and coordinate transportation for patients. The role requires strong communication, confidentiality, and patient-focused service.

Responsibilities include scheduling across physicians, verifying patient data, and updating records in the EHR. Flexibility to attend CAHN events and maintain excellent patient relations is essential.

Qualifications

• Strong customer service skills for internal and external customers.
• HIPAA confidentiality knowledge and practice.
• Outstanding verbal and written communication skills.
• Flexible schedule and availability for CAHN events.
• Problem-solving and detail-oriented approach.
• Autonomy to manage tasks and initiative.

Responsibilities

• Answer phones and respond to appointment requests.
• Schedule patient appointments for all physicians and locations.
• Enter/verify patient information when scheduling.
• Coordinate transportation requests with Transportation Department.
• Update patient information in eClinicalWorks EHR.
• Adhere to CAHN policies and procedures.

Skills

Customer service experience

HIPAA compliance

Verbal and written communication

Multitasking

Proactive / self-motivated

Punctual

People skills

Detail-oriented

Autonomous

Problem-solving

Education

High school diploma / GED / equivalent

Tools

eClinicalWorks

Job description

Capital Area Health Network is seeking a Call Center Representative to handle inbound calls, schedule medical appointments, and coordinate transportation for patients. The role requires strong communication, confidentiality, and patient-focused service.

Responsibilities include scheduling across physicians, verifying patient data, and updating records in the EHR. Flexibility to attend CAHN events and maintain excellent patient relations is essential.