Patient Access Specialist - Admissions & Billing

MyMichigan Health; Alpena (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

MyMichigan Health in Michigan is seeking a Patient Access Associate to greet, interview, and gather information from patients, delivering high-level customer service while ensuring accurate registration and billing readiness.

The role requires verification of insurance, benefits, and eligibility, and may involve obtaining pre-authorizations. Strong data entry, confidentiality, and teamwork are essential in a busy hospital setting.

Qualifications

• High school diploma or GED required.
• Preferred: associates degree or CHAA certification.
• One year experience working with insurance and patient accounts preferred.
• Typing skills and basic computer knowledge needed to enter patient information.
• Basic math proficiency and customer service skills.
• Knowledge of medical terminology and medical office practices preferred.

Responsibilities

• Schedules/Register/Pre-Registers patients accurately and completely.
• Works assigned reports/work queues.
• Obtains required pre-authorizations when needed/required.
• Interfaces with patient care departments to provide information regarding Patient Access.
• Perform inpatient admission functions, including direct admits and emergency department admissions.
• May include Switchboard duties.
• Collects patient demographics to complete a registration accurately including MSP information for Medicare patients.
• Uses available tools to verify patient identification and insurance eligibility.
• Carries our special projects as assigned by Manager. All other duties as assigned.

Skills

Typing skills

Customer service

Interpersonal skills

Communication

Basic math

Education

Associates degree

CHAA certification

High school diploma or GED

Tools

Microsoft Windows

Job description

MyMichigan Health in Michigan is seeking a Patient Access Associate to greet, interview, and gather information from patients, delivering high-level customer service while ensuring accurate registration and billing readiness.

The role requires verification of insurance, benefits, and eligibility, and may involve obtaining pre-authorizations. Strong data entry, confidentiality, and teamwork are essential in a busy hospital setting.