Patient Access Specialist 2 - Treasure Valley Float

St. Luke's Health System; Boise (ID); On-site; USD 34,000 - 48,000; Full time

Job summary

St. Luke’s Health System in Boise, ID is seeking a Patient Access Specialist 2 to support registration, scheduling, referrals, and benefit verification.

This float role rotates across Treasure Valley locations, offering exposure to multiple settings and flexibility to learn diverse workflows. The ideal candidate has a High School diploma and at least 1 year of experience, strong customer service skills, and the ability to navigate complex insurance details while delivering accurate information

Qualifications

• High School diploma or equivalent required.
• 1 year of relevant experience required.

Responsibilities

• Registration, scheduling, and referral coordination for patients.
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates.
• Use a variety of technologies, tools and resources to support departmental workflows.
• Serves as a role model, mentor, trainer and/or resource to coworkers.
• Other duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

The Patient Access Specialist 2 is responsible for responding to patient, provider, and department/service area needs with a high emphasis on customer service and accuracy. This includes, but is not limited to, registration, complex scheduling, referral coordination, benefit verification, preauthorization, order transcription and general inquiries from patients, providers and the general public.

This is a float position that will rotate between various St. Luke's locations in the Treasure Valley. This provides a great opportunity to learn various skills and experience in various settings!

Shift details: We have part-time and full-time positions available. 7 days a week and all hours, rotate on call shifts. Requires days, nights, and weekends!

What you can expect from this role:

• Registration, scheduling, and referral coordination for patients
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
• Use a variety of technologies, tools and resources to support departmental workflows
• Serves as a role model, mentor, trainer and/or resource to coworkers
• Other duties as assigned

Minimum qualifications for this role:

• Education: High School Diploma or equivalent.
• Experience: 1 year relevant experience.

At St. Luke’s, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.