Patient Access Specialist

Nicklaushealth; Sunset Corners (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Nicklaushealth in Florida is seeking a Customer Service representative to greet patients, collect information, and schedule or register services. You will verify third party payer details, obtain authorizations, and collect payments as required.

The role emphasizes strong communication, data entry accuracy, confidentiality, and the ability to work with diverse patients while maintaining excellent service standards.

Qualifications

• 1-3 years customer service experience is typical for this role.
• Strong communication and interpersonal skills are essential.
• Spanish language ability is preferred to serve diverse patients.
• Proficiency with Microsoft Office tools for documentation and scheduling.

Responsibilities

• Greet patients and families in person or by phone with excellent customer service.
• Obtain demographic, payer, financial, and medical information to schedule or register patients.
• Verify third party payer information and obtain required authorizations or referrals.
• Document all activity in the patient management system and gather consents for treatment.
• Communicate with departments to resolve issues and accommodate special patient needs.
• Schedule physician or hospital services and confirm appointments.

Skills

Customer service

Spanish (preferred)

Communication

Data entry

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Nicklaushealth in Florida is seeking a Customer Service representative to greet patients, collect information, and schedule or register services. You will verify third party payer details, obtain authorizations, and collect payments as required.

The role emphasizes strong communication, data entry accuracy, confidentiality, and the ability to work with diverse patients while maintaining excellent service standards.