Patient Access Specialist

The Staffing Resource Group Inc; Overland Park (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the staffing industry is seeking multiple Patient Access Specialists to assist patients with obtaining medications and navigating insurance complexities. Candidates will work onsite in Overland Park, KS, in a fast-paced environment, utilizing strong data entry skills and healthcare knowledge. This role offers competitive pay at $20/hour, with a focus on problem-solving and customer service in healthcare settings.

Qualifications

• Experience working in a healthcare/pharmaceutical environment preferred.
• Professional computer skills including web-based apps and data entry.
• Understanding of patient medical conditions and pressures.

Responsibilities

• Help patients access medications and therapies.
• Verify patient insurance benefits through data entry.
• Address reimbursement trends and assist with prior authorizations.

Skills

Data Entry

Customer Service

Problem Solving

Time Management

Education

High School Diploma

Associate or Bachelor's Degree

Tools

Salesforce CRM

Microsoft Office

Job description

SRG4 offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Title : Patient Access Specialist -Multiple openings

Planned Start Date : 6 / 30 / 2025

Industry : Pharmacy

Work Location : Overland Park, KS (Onsite 100%)

Pay : $20.00 / hr.

Shift Options : M-F, 7am-3 : 30pm or 8am-4pm or 8 : 30am-5pm or 9 : 30am-6pm or 10 : 30am-7pm

Training Schedule : TBD

Length of assignment : Temp to hire (depending on performance, attendance, etc.)

Job Scope :

The purpose of this position is to help patients get access to the medications and therapies that they need. This role works directly with healthcare providers & insurance plans / payers to gather information about a patient s insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications.

Responsibilities :

• Creating accounts and ensuring cases move through the process as required. Utilizing strong data entry skills.
• Conduct benefit investigations for patients by making outbound phone calls to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers.
• Verify patient specific benefits and document specifics including coverage, cost share and access / provider options. Update information in accounts from medical billers.
• Identify any coverage restrictions and details on how to expedite patient access.
• Report any reimbursement trends or delays in coverage to management.
• Assign appropriate cost sharing solutions or assess and refer the patient to any special programs / services (as appropriate).
• Communicate the results of benefit investigations for patients to healthcare providers and patients in a timely manner and accurately.

Education and Skill Requirements :

• Minimum High School Diploma. Associate or bachelor s degree preferred.
• Experience working with databases (CRM preferable) or a tracking system, Salesforce CRM.
• Strong and accurate data entry skills. Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills.
• Experience working in a health care / pharmaceutical industry environment. Specialty Pharmacy or Customer Service preferred.
• Understanding of challenges associated with patients medical condition.
• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and customer service skills.
• Strong ability to multi-task and strong time management skills.
• Ability to function in a high-volume, fast-paced environment.

EOE / AOE

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Patient Specialist • Overland Park, KS, United States