Patient Access Specialist (Remote in Eau Claire, WI area after training) (Open)

Marshfield Clinic; Eau Claire (WI); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Access Specialist who will serve as the first point of contact for patients, enhancing their experience with excellent customer service. This role allows for remote work after an initial training period in Eau Claire, WI, and offers opportunities for growth within a supportive environment.

Benefits

Opportunity for career advancement

Supportive work environment

Qualifications

• Proficiency in computer and telephone communication required.
• Ability to serve and prioritize patient needs.
• Experience in a healthcare facility preferred.

Responsibilities

• Provide assistance to patients both in-person and via telephone.
• Handle appointment scheduling and financial clearance activities.
• Utilize computer tools to support patient inquiries.

Skills

Communication

Customer Service

Computer Proficiency

Education

High School Diploma or equivalent

Job description

Patient Access Specialist (Remote in Eau Claire, WI area after training) (Open)

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely after initial training in Eau Claire, WI
- Supportive and collaborative work environment
- Chance to make a positive impact on patient experiences
- Commitment to accessible and compassionate healthcare

What to Expect (Job Responsibilities):
- Serve as the initial contact for patients and customers, providing assistance in-person and via telephone
- Complete financial clearance activities prior to patient arrival to enhance the patient experience
- Handle appointment scheduling, referral completion, authorization for visits, pre-registration, and registration
- Provide exceptional customer service to meet the needs of both internal and external customers
- Utilize computer and communication tools effectively to support patient inquiries

What is Required (Qualifications):
- Demonstrated proficiency in utilizing a computer and telephone, along with strong written and verbal communication skills
- Minimum educational requirement: High School Diploma or equivalent
- No specific certifications or licenses required
- Ability to listen, serve, and prioritize the needs of patients and customers

How to Stand Out (Preferred Qualifications):
- Successful completion of a vocational technical health unit coordinator, medical office specialist, or medical secretary program
- Knowledge of medical insurance
- One year of experience in a healthcare facility with direct patient contact and customer service

#HealthcareServices #PatientAccess #RemoteWork #CareerOpportunity #CustomerService

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About the company

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