Patient Access Specialist

Robert C. Byrd Clinic; Lewisburg (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

WVSOM Health in Lewisburg, WV is seeking a Patient Services Representative to be the first point of contact for patients, manage check-in, collect payments, and coordinate scheduling and communications. The role emphasizes accurate data handling, strong customer service, and adherence to HIPAA regulations.

The position is full-time, hourly, and based at the Lewisburg clinic, reporting to the Patient Services Supervisor.

Qualifications

• One year of administrative or customer service experience required.
• Previous experience as a receptionist in a medical practice or hospital preferred.
• Experience with Athena EHR/PM software preferred.
• Experience in a Rural Health Clinic or Federally Qualified Health Center (FQHC) preferred.

Responsibilities

• Greet and direct patients promptly and courteously.
• Verify and update patient demographics and insurance information at each visit.
• Collect patient copayments and outstanding balances.
• Verify that all patients have signed and completed the necessary consent forms prior to receiving treatment, ensuring compliance with legal and organizational requirements.
• Schedule and reschedule patient appointments using knowledge of medical terminology and according to the clinic’s and providers’ scheduling guidelines.
• Manage and update patient waitlists and call lists.
• Contact patients to make and confirm appointments and other service-related issues helping reduce cancellation and no-show rates.
• Assist patients with paperwork, such as work and school excuses.
• Assist medical staff with information needed to complete medical documents including verification of accuracy of all patient information contained within the EHR.
• Manage initial patient complaints and feedback in a professional manner.
• Maintain confidentiality and HIPAA compliance in all interactions.

Skills

High school diploma

Communication skills

Team collaboration

Organizational skills

Attention to detail

Problem solving

Time management

Customer service

Independent work

Adaptability

Judgement

HIPAA compliance

Education

High school diploma or equivalent

Tools

Athena EHR/PM

Job description

WVSOM Health in Lewisburg, WV is seeking a Patient Services Representative to be the first point of contact for patients, manage check-in, collect payments, and coordinate scheduling and communications. The role emphasizes accurate data handling, strong customer service, and adherence to HIPAA regulations.

The position is full-time, hourly, and based at the Lewisburg clinic, reporting to the Patient Services Supervisor.