Patient Access & Scheduling Specialist

Charleston Area Medical Center; Morgantown (WV); On-site; USD 35,000 - 52,000; Full time

Job summary

Charleston Area Medical Center in Morgantown, WV seeks a Pre Access Specialist to deliver compassionate customer service in a fast-paced healthcare call center, handling inquiries and guiding patients through scheduling and pre-registration.

The role requires attention to accuracy, privacy compliance, and teamwork. You will coordinate with clinics, verify insurance, explain benefits, and support the billing process as needed.

Qualifications

• Experience in a healthcare call center or customer service role.
• Familiarity with medical terminology and insurance processes.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide courteous, empathetic assistance to callers and patients.
• Adhere to privacy laws and call center protocols.
• Assist with appointment scheduling, pre-registration, and authorizations.
• Educate callers on services, coverage, and billing basics.

Skills

Customer service

Communication

Healthcare terminology

Insurance procedures

Education

High School Diploma or GED

Bachelor's Degree

Job description

Charleston Area Medical Center in Morgantown, WV seeks a Pre Access Specialist to deliver compassionate customer service in a fast-paced healthcare call center, handling inquiries and guiding patients through scheduling and pre-registration.

The role requires attention to accuracy, privacy compliance, and teamwork. You will coordinate with clinics, verify insurance, explain benefits, and support the billing process as needed.