Patient Access Specialist

Damien Center; Indianapolis (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Patient Access Specialist to ensure a smooth and welcoming experience for patients. This part-time role involves managing patient appointments, providing assistance with registration, and ensuring effective communication with healthcare providers. The ideal candidate will excel in a fast-paced environment, demonstrating exceptional organizational skills and a commitment to patient care. Join a mission-driven organization that values dignity, collaboration, and innovation in healthcare, and make a meaningful difference in the lives of those served.

Qualifications

• 1-2 years of experience in patient registration or financial counseling.
• Excellent communication skills and strong attention to detail.

Responsibilities

• Greet patients and visitors professionally, ensuring a positive first impression.
• Schedule and manage patient appointments efficiently.
• Assist patients with registration and ensure accurate information is maintained.

Skills

Patient Registration

Insurance Navigation

Communication Skills

Attention to Detail

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Microsoft 365

Electronic Health Record (EHR) Systems

Job description

Patient Access Specialist (Part-Time)

Legacy Building –Arsenal Avenue

Patient Access Services

Damien Center Values

Dignity-Collaboration-Accountability-Equity-Quality-Innovation

Founded in 1987, Damien Center is Indiana’s oldest and largest AIDS service organization (ASO) and serves more than 8000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.

Position Summary

Patient Access Specialists are responsible for the daily operational, financial, clerical, and patient services necessary to maintain the efficient flow of the health center. Patient Access Specialists are responsible for providing the best first impression to all patients and visitors, ensuring that they receive timely, accurate, and compassionate assistance. Patient Access Specialists function as a key component of the revenue cycle, ensuring that patients are accessing all available financial resources to help keep their care as low as possible Patient Access Specialist are often the first point of contact and promote seamless access to care and serves as an ambassador to fulfilling the health center’s mission and ensuring that no patient is turned away for their inability to pay.

Duties And Responsibilities

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

• Welcome and greet all patients and visitors, in person, over the phone, or via live chat in a polite and professional manner.
• Responsible for scheduling, re-scheduling, canceling patient appointments across all service lines, ensuring optimal efficiency.
• Serve as the first point of contact for patients, responding promptly to inquiries, scheduling appointments, and addressing questions about available services with professionalism and accuracy.
• Conduct calls to confirm and remind patients about upcoming appointments, verify eligibility, and ensure patient demographics are updated.
• Identify urgent situations and promptly route calls to the appropriate medical personnel or emergency services.
• Complete check-in/check-out, update demographics, verify insurance eligibility, etc.
• Monitor and respond to voicemails with accuracy and timeliness, ensuring no communication gaps.
• Assist new patients with the registration process and ensure that registration is updated annually.
• Input and maintain patient information, call logs, and appointment details within the electronic health record (EHR) system with precision.
• Work closely with medical providers, care coordinators, administrative staff, and other departments to ensure seamless communication and continuity of care.
• Collect co-payments and patient balances.
• Facilitate patient flow by notifying the clinical staff when patients arrive, being aware of delays and communicating effectively with both patients and staff.
• Ensures that daily tasks achieve department goals for Key Performance Indicators (KPI) such as No-Show rate, abandoned call rate, front-end collections, etc.
• Assist patients using the Healow app to access their patient portal.
• Attend all department meetings as directed.
• Protect patient confidentiality by following all HIPAA standards and securing Protected Health Information (PHI).
• Assist patients in connecting with relevant social services and community resources, both within the health center and externally.
• Contribute to the continuous improvement of department operations by identifying inefficiencies and suggesting solutions.
• Maintain a clean and organized lobby and work area.
• Performs special assignmentsand other work, on an as-needed basis.
  
  

Education and/or Experience

• High School Diploma or Graduation Equivalency Degree (GED) or High School Equivalency (HSE) required.
• 1-2 years of experience in patient registration, patient financial counseling, insurance navigation, or similar experience required.
• Excellent communication skills, strong attention to detail, and computer proficiency required.
• Experience with Microsoft 365 (Outlook, Teams, SharePoint, Excel, etc.) required.
• Bilingual (English/Spanish) preferred, but not required.
• Work or lived experience may substitute for education requirements on a case-by-case basis.
  
  

Knowledge, Skills, And Abilities

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  
  

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor.

• Office setting, with sustained use of a computer.
• The noise level in the work environment is minimal to moderate.
• Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.
• FLSA Status:Hourly, Part-time, Non-Exempt
• Leader: Senior Manager-Patient Access
• Salary: $21.79 hourly
• Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, and to be vaccinated against COVID-19 (including all boosters), barring an approved religious or medical exemption.
  
  

Damien Center is an Equal Opportunity Employer

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply at www.damien.org/job-opportunities

This position description does notconstitute a contract of employmentor guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis.Nothing in this position description restricts Damien Center’s right to assign or reassign duties and responsibilities to this position at any time.

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