Patient Access Specialist (Arlington)

Jane Pauley Community Health Center; Indianapolis (IN); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to providing consistent care to all individuals. As a Patient Access Specialist, you'll play a crucial role in ensuring timely access to services while delivering exceptional customer service. This hybrid position allows for flexibility after an initial onboarding period, making it ideal for those seeking a balance between in-office and remote work. You'll collaborate with healthcare providers, manage patient requests, and be part of a team that values cooperation and improvement. If you have a passion for helping others and thrive in a dynamic environment, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Tuition Reimbursement

Generous Paid Time Off

EAP

Life Insurance

Short-term Disability

Long-term Disability

Qualifications

• 1 year of experience in a healthcare setting with computerized scheduling.
• Strong organization and project management skills are essential.

Responsibilities

• Answer and triage requests for new patient appointments promptly.
• Collect and verify patient and insurance demographics accurately.
• Maintain a professional demeanor in all communications.

Skills

Interpersonal Skills

Data Collection

Customer Service

Computer Skills

Organization Skills

Project Management

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Computerized Scheduling Software

Job description

This role is HYBRID - First 60 days in office, then 3 days WFH / 2 Onsite. Subject to change.

Who are we?

Jane Pauley is a multifunctional Federally Qualified Healthcare Center (FQHC), specializing in providing stable, consistent healthcare to all individuals in need regardless of income or insurance status. We are an ever-growing, innovative organization with 18 facilities across 4 counties in the greater Indiana area. We do what we do because we care for our communities.

Job Summary

The Patient Access Specialist ensures timely patient access to provider services. The incumbent handles all patient telephone calls with professionalism and personal attention, aiming for maximum customer satisfaction. Strong interpersonal skills, accurate data collection, resource identification, and matching patients and referring providers to accessible solutions are essential for delivering excellent customer service. The Patient Access Specialist may work from home; if so, a minimum internet speed of 25 to 50 Mbps is recommended, with at least 15 Mbps for uploading large files.

Summary of Essential Job Functions/Responsibilities

1. Answer, triage, and process requests for new patient appointments with primary and specialty providers promptly, respecting patient preferences and insurance plans where appropriate.
2. Collect and verify patient and insurance demographics.
3. Collaborate with primary care and specialty provider offices to coordinate information transfer and enhance the patient experience.
4. Ensure all scheduled appointments and referrals are properly documented with accurate insurance and patient demographics.
5. Expedite the highest number of requests efficiently while maintaining exceptional customer service.
6. Promote cooperation and helpful behavior among team members. Participate in performance improvement activities.
7. Maintain a professional demeanor in all communications, including inter-departmental, customer, peer, and leadership interactions.

Minimum Requirements

1. High school diploma or GED required.
2. At least one year of experience in a healthcare setting using computerized scheduling software.
3. Excellent computer skills, leadership qualities, and strong organization and project management skills.
4. Previous call center experience preferred.
5. Bilingual English/Spanish strongly preferred; bilingual employees must complete the Bridging the Gap Program within one year of employment.

Benefits

Our benefits package includes medical, dental, vision, life, voluntary life, long-term and short-term disability, generous paid time off, a company match 401(k) retirement plan, tuition reimbursement, EAP, and more! Join an organization that truly cares.