Patient Access Specialist (Arlington)

Jane Pauley Community Health Center; Indianapolis (IN); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Access Specialist to enhance patient experience through efficient scheduling and excellent customer service. This hybrid role allows for flexibility after initial training, ensuring timely access to healthcare services for all patients. Join a committed team that values community care and offers comprehensive benefits, including medical, dental, and tuition reimbursement. If you are organized, detail-oriented, and passionate about making a difference in healthcare, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Employee Assistance Program

Qualifications

• 1+ year of experience in a healthcare setting.
• Strong computer and project management skills.

Responsibilities

• Manage patient calls and schedule appointments efficiently.
• Collect and verify patient demographics and insurance information.

Skills

Customer Service

Scheduling Software

Organizational Skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Scheduling Software

Job description

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This role is HYBRID - First 60 days in office, then 3 days WFH / 2 Onsite. Subject to change.

Who are we?

Jane Pauley is a Federally Qualified Healthcare Center (FQHC) that provides consistent healthcare to individuals regardless of income or insurance status. We have 18 facilities across 4 counties in the greater Indiana area, committed to caring for our communities.

Job Summary

The Patient Access Specialist ensures timely access for patients to provider services. Responsibilities include managing patient calls professionally, collecting accurate data, and matching patients with accessible solutions to ensure excellent customer service. The role may offer work-from-home options, requiring a minimum internet speed of 25-50 Mbps.

Essential Job Functions

1. Answer, triage, and process requests for new patient appointments with primary and specialty providers, respecting patient preferences and insurance plans.
2. Collect and verify patient and insurance demographics.
3. Coordinate with provider offices to transfer information and enhance patient experience.
4. Document all scheduled appointments and referrals accurately.
5. Efficiently handle a high volume of requests without compromising service quality.
6. Promote cooperation and participate in performance improvement activities.
7. Maintain professionalism in all communications.

Minimum Requirements

• High school diploma or GED.
• At least 1 year of experience in a healthcare setting using scheduling software.
• Strong computer, organizational, and project management skills.
• Call center experience preferred.
• Bilingual in English/Spanish strongly preferred; must complete Bridging the Gap Program within one year if bilingual.

Benefits

Our benefits include medical, dental, vision, life insurance, disability coverage, paid time off, 401(k) with company match, tuition reimbursement, EAP, and more. Join an organization that cares.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Strategy/Planning and IT
• Industry: Hospitals and Healthcare