Patient Access Specialist

Nicklaushealth; Homestead (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Nicklaushealth in Homestead, FL seeks a Clerical/Administrative professional to greet patients and families in person or by phone, collect demographic and financial information, and assist with registration for services.

The role involves obtaining authorizations, directing patients, handling payments, and documenting activities in the hospital system. Requires strong English communication, HS diploma, and 1 year of customer service experience.

Qualifications

• 1 year of customer service experience.
• High school education or equivalent preferred.
• Able to communicate effectively in English both verbally and in writing.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Microsoft Office including Word, Excel and Outlook.

Responsibilities

• Greets patients and families in person or on the telephone in a respectful and empathetic manner.
• Obtains demographic, third party payer, financial/medical information, and identification to schedule, or pre-register/register and/or check-in patients.
• Obtains and documents appropriate authorization for hospital services.
• Collects payments and provides receipts.
• Documents activities in the hospital system and related notes.

Skills

Customer service

English communication

Spanish language

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Nicklaushealth in Homestead, FL seeks a Clerical/Administrative professional to greet patients and families in person or by phone, collect demographic and financial information, and assist with registration for services.

The role involves obtaining authorizations, directing patients, handling payments, and documenting activities in the hospital system. Requires strong English communication, HS diploma, and 1 year of customer service experience.