Patient Access Specialist

Complete Care; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free ER visits for you and eligible, a

Job summary

Complete Care in Fort Worth, TX is seeking a Patient Access Specialist to be the first point of contact for patients and families arriving at our freestanding ER. You will handle registration, insurance verification, and check-in, keeping the front desk calm and organized in a fast-paced, 24/7 environment.

This role requires strong phone and verbal communication, attention to detail, and the ability to adapt to a shifting schedule including weekends and holidays.

Qualifications

• 1+ year of medical insurance verification experience.
• 2+ years of customer service experience in a medical setting.
• High school diploma or GED.
• BLS certification through the American Heart Association within 60 days of start date.
• Strong phone and verbal communication skills, with active listening.
• Flexibility to work weekends and holidays, and to adjust schedule based on facility needs.
• Legal authorization to work in the United States.
• Experience with Microsoft Office and EMR/EPM systems is helpful but not required.

Responsibilities

• Greet and assist patients in person and over the phone, including registration and general inquiries.
• Verify patient insurance and demographic information accurately.
• Manage patient flow.
• Collect required paperwork and coordinate with other departments to support patient care.
• Provide excellent customer service and resolve patient questions or concerns.

Skills

Customer service

Phone communication

Active listening

Insurance verification

Schedule flexibility

Legal work authorization

Education

High school diploma or GED

BLS certification within 60 days

Tools

EMR/EPM systems

Microsoft Office

Job description

Position: Patient Access Specialist

Location: Fort Worth, TX (Camp Bowie)

Job Type: Full-Time (36 hours per week)

Shift Schedule: Days, 3 shifts per week, 12-hour shifts, 7:00 a.m. – 7:00 p.m.

Patient Access Specialist – Be the first face patients see at our 24/7 emergency room in Fort Worth

About The Role

As a Patient Access Specialist, you are the first point of contact for patients and families arriving at our freestanding emergency room. You handle check-in, registration, and insurance verification so our clinical team can focus on care. Our ER is open around the clock with no appointment needed, so every shift brings a steady flow of patients of all ages. This role fits someone who stays calm, organized, and kind in a fast-paced setting.

Day to Day

• Greet and assist patients in person and over the phone, including registration and general inquiries
• Verify patient insurance and demographic information accurately
• Manage patient flow
• Collect required paperwork and coordinate with other departments to support patient care
• Provide excellent customer service and resolve patient questions or concerns

Minimum Requirements

• 1+ year of medical insurance verification experience
• 2+ years of customer service experience in a medical setting
• High school diploma or GED
• BLS certification through the American Heart Association within 60 days of start date
• Strong phone and verbal communication skills, with active listening
• Flexibility to work weekends and holidays, and to adjust schedule based on facility needs
• Legal authorization to work in the United States
• Experience with Microsoft Office and EMR/EPM systems is helpful but not required

Benefits

Eligible full-time employees have access to benefits that support their health, family, and future:

Care at Complete Care

• Free emergency room visits at any Complete Care facility for you and your eligible immediate family (spouse and dependent children). Imaging and prescriptions, if needed, are not included. Subject to the employee care policy.

Health and Wellness

• Medical plan options, including a high-deductible plan with a Health Savings Account (HSA)
• $0 virtual medical and mental health care through Healthee
• Reimbursement of qualifying out-of-pocket medical expenses through Garner for participating medical plan members
• Dental insurance, with an orthodontia option
• Vision insurance
• Flexible Spending Accounts (FSA)
• Confidential Employee Assistance Program (EAP)

Financial Protection

• Company-paid basic life and AD&D insurance
• Short-term and long-term disability insurance
• Voluntary life, accident, and critical illness insurance

Retirement and Growth

• 401(k) retirement plan with an employer match of up to 4%
• Tuition assistance
• Paid time off (PTO)

Insurance benefits are available to regular full-time employees scheduled at least 30 hours per week.

About Us

Complete Care operates freestanding emergency rooms across Texas and Colorado, open 24 hours a day, 365 days a year, with no appointment needed. Our facilities offer onsite imaging, including X-ray, ultrasound, and CT, along with lab testing and emergency care for patients of all ages. We keep wait times short, bill transparently, and believe cost should never be a barrier to quality emergency care. Every role on our team, from the front desk to the provider, plays a part in treating each patient like a person, not a number.

Complete Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation during the application process, please contact our Human Resources team.