PRN Patient Access Specialist

Complete Care ER; La Vernia (TX); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free ER visits for you and eligible +1

Descripción de la vacante

Complete Care ER in Texas is seeking a PRN Patient Access Specialist to greet patients at the 24/7 freestanding ER and manage check-in, registration, and insurance verification. You’ll support the clinical team by ensuring accurate demographics and smooth patient flow in a fast-paced environment.

This role requires flexibility to cover day, night, weekends, and holidays. The ideal candidate has frontline front desk experience, strong communication, and the ability to stay composed during

Formación

• 1+ year of medical insurance verification experience.
• 2+ years of customer service or front desk experience in a medical setting.
• High school diploma or GED.
• BLS certification through the American Heart Association within 60 days of start date.
• Legal authorization to work in the United States.
• Experience with Microsoft Office and EMR/EPM systems is helpful but not required.

Responsabilidades

• Welcome patients and complete check-in, registration, and front desk duties.
• Complete medical insurance verification, eligibility checks, and demographic entry.
• Communicate with patients and families during high-stress situations.
• Maintain accurate documentation in the EMR/EPM system.
• Coordinate paperwork and collaborate with clinical teams to keep patient flow smooth.
• Manage phone calls, patient questions, and follow-up needs.
• Keep the front desk professional and organized.

Conocimientos

Customer service

Communication skills

Active listening

Flexibility

Educación

High school diploma or GED

Herramientas

EMR/EPM systems

Microsoft Office

Descripción del empleo

Position: Patient Access Specialist (PRN)

Job Type: PRN (As Needed)

Shift Schedule: 12-hour day (7:00 a.m. – 7:00 p.m.) and night (7:00 p.m. – 7:00 a.m.) shifts. Minimum of 1 shift every 30 days.

Patient Access Specialist (PRN) – Be the first face patients see at our 24/7 emergency room

About the Role

As a PRN Patient Access Specialist, you are the first point of contact for patients and families arriving at our freestanding emergency room. You handle check-in, registration, and insurance verification so our clinical team can focus on care. Patients often arrive during stressful moments, and your calm, clear communication shapes their experience from the start. This role fits someone who is comfortable in a fast-paced ER and can step in across day and night shifts.

Day to Day

• Welcome patients and complete check-in, registration, and front desk duties
• Complete medical insurance verification, eligibility checks, and demographic entry
• Communicate with patients and families during high-stress situations
• Maintain accurate documentation in the EMR/EPM system
• Coordinate paperwork and collaborate with clinical teams to keep patient flow smooth
• Manage phone calls, patient questions, and follow-up needs
• Keep the front desk professional and organized
• 1+ year of medical insurance verification experience
• 2+ years of customer service or front desk experience in a medical setting
• High school diploma or GED
• BLS certification through the American Heart Association within 60 days of start date
• Strong communication and active listening skills
• Flexibility to work days, nights, weekends, and holidays as needed, with a minimum of 1 shift every 30 days
• Legal authorization to work in the United States
• Experience with Microsoft Office and EMR/EPM systems is helpful but not required
• Free emergency room visits at any Complete Care facility for you and your eligible immediate family (spouse and dependent children). Imaging and prescriptions, if needed, are not included. Subject to the employee care policy.

About Us

Complete Care operates freestanding emergency rooms across Texas and Colorado, open 24 hours a day, 365 days a year, with no appointment needed. Our facilities offer onsite imaging, including X-ray, ultrasound, and CT, along with lab testing and emergency care for patients of all ages. We keep wait times short, bill transparently, and believe cost should never be a barrier to quality emergency care. Every role on our team, from the front desk to the provider, plays a part in treating each patient like a person, not a number.

Complete Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation during the application process, please contact our Human Resources team.