Patient Access & Services Representative I

Cincinnati Children's Office of Academic Affairs and Career Development; Louisville (KY); On-site; USD 36,000 - 44,000; Full time

Job summary

Cincinnati Children’s in Louisville HI is seeking a Regular full-time team member to support patient registration, scheduling, and related Revenue Cycle activities. The role emphasizes patient safety, confidentiality, and accurate data entry, with about 40 hours per week.

The position requires a high school diploma or equivalent and no prior related experience; starting pay ranges between $17.49 and $20.99 per hour, with additional pay differentials and benefits possible.

Qualifications

• High school diploma or equivalent.
• No directly related experience.

Responsibilities

• Safety - Ensures patient safety by identifying the correct patient; identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
• Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

Education

High school diploma or equivalent

Job description

Cincinnati Children’s in Louisville HI is seeking a Regular full-time team member to support patient registration, scheduling, and related Revenue Cycle activities. The role emphasizes patient safety, confidentiality, and accurate data entry, with about 40 hours per week.

The position requires a high school diploma or equivalent and no prior related experience; starting pay ranges between $17.49 and $20.99 per hour, with additional pay differentials and benefits possible.