Patient Access Representative

Cincinnati Children's; Mason (OH); On-site; USD 24,000 - 29,000; Full time

Job summary

Cincinnati Children’s is seeking a full-time float position in the Mason Access Services department. The role spans locations including Mason, Kenwood, Winslow, and Norwood with a 40-hour workweek and daytime shifts.

Responsibilities include patient safety, registration, scheduling, and ensuring HIPAA compliance while supporting Revenue Cycle and Health Information Management processes. The position requires a high school diploma and the ability to stand for long periods.

Qualifications

• High school diploma or equivalent.
• Requires long periods of standing.

Responsibilities

• Safety - Ensures patient safety by identifying the correct patient and preparing isolation precautions when needed.
• Customer Service - Assists and services patients, families, staff, and external agencies with registration, admission, and scheduling per Cincinnati Children’s policies.
• HIPAA/Confidentiality - Maintains confidentiality of patient and family information; accesses only necessary data.
• Compliance - Completes documents and questionnaires to ensure regulatory compliance (JCAHO, CMS, ODH).
• Revenue Cycle Support - Supports Revenue Cycle, Health Information Management, and Regulatory by entering data accurately and communicating system issues to management.

Education

High school diploma or equivalent

Job description

• Expected Starting Pay Range $17.49 - $20.99
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Primary Location

Mason Campus

Department

Mason Access Services

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

• Expected Starting Pay Range $17.49 - $20.99
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Location

Mason, Kenwood, Winslow and Norwood locations

Hours

This is a float position with hours ranging M-F from 7:30am-7:30pm and every other Saturday between the hours of 7:30am-12pm.

Job Responsibilities

• Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
• Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

Job Qualifications

• High school diploma or equivalent
• Requires long periods of standing

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's Is

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
• One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employeras noted by theNational Organization on Disability
• Magnet designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

Comprehensive Job Description Provided Upon Request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability