Patient Access & Registration Specialist II

Cincinnati Children's; Fairfield (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Cincinnati Children’s in Fairfield outpatients is seeking a Patient Access/Registration support role within the Behavioral Med-Clin Psychology department. You will handle patient registration, scheduling, and family inquiries with a focus on accuracy and customer service.

The role is full-time, 40 hours per week, day shift, with a starting pay range of $18.16–$22.25 per hour based on experience and equity. No remote work; benefits and additional pay may apply.

Qualifications

• High school diploma or equivalent required.
• 2+ years of work experience in a related job discipline.

Responsibilities

• Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Safety - Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
• HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.

Education

High school diploma or equivalent

Job description

Cincinnati Children’s in Fairfield outpatients is seeking a Patient Access/Registration support role within the Behavioral Med-Clin Psychology department. You will handle patient registration, scheduling, and family inquiries with a focus on accuracy and customer service.

The role is full-time, 40 hours per week, day shift, with a starting pay range of $18.16–$22.25 per hour based on experience and equity. No remote work; benefits and additional pay may apply.