Patient Access Services, Representative

Stony Brook Southampton Hospital; Village of Southampton (NY); On-site; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Representative to join their dynamic team. This role is crucial in supporting the revenue cycle while ensuring compliance and exceptional patient service. You will collaborate with various staff members to enhance patient experience and streamline processes. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to multitask in a fast-paced environment. If you are passionate about healthcare and customer service, this opportunity offers a rewarding career path in a supportive and professional setting.

Qualifications

• High school diploma required; associate's degree preferred.
• Two years of experience in Revenue Cycle or Business Office needed.

Responsibilities

• Perform clerical duties including typing, filing, and data integrity.
• Check insurance eligibility and manage patient accounts.
• Provide high-quality customer service to patients and colleagues.

Skills

Quantitative/Analytical skills

Strong communication skills

Interpersonal skills

Multitasking skills

Attention to detail

Education

High School Diploma or equivalent

Associate's degree in Business or related field

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult.

Position Summary
The Representative helps assist the Phillips Family Cancer Center Team Lead and is responsible for multiple complex revenue cycle functions within the department. Keeps abreast of current insurance regulations and handles administrative support functions related to all departments under the division of Patient Access Services. Collaborates with nursing staff, non-clinical staff and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and/or insurance contractual mandates. This position is responsible for maintaining and improving patient experience as well as providing high quality customer service to patients and colleagues.

Responsibilities

• Performs clerical duties for the Patient Access Services department that include typing, filing, copying, scanning, and other duties assigned.
• Maintains data integrity of various tracking spreadsheets.
• Works with Team Lead to uncover root causes of lost revenue.
• Reviews, evaluates, documents and tracks all private pay accounts; reaches out to patients for insurance and/or payment information.
• Checks Insurance Eligibility of all insured and self-pay patients.
• Initiates single-case agreements and obtains insurance referrals as needed.
• Obtains authorization/notification for elective and/or emergent services via the insurance payer website, facsimile, or phone.
• Provides cost estimation to all patients requesting services.
• Initiates and tracks all guarantee of payment agreements.
• Manages the completion of monthly ERMA forms for Emergency Medicaid patients.
• Stays abreast of changing third-party payer criteria to aid in revenue capture as it relates to the hospital's financial policy.
• Cooperates with the Patient Financial Service Office and Management to aid in proper reimbursement.
• Refers patient to Financial Team Lead for assistance with Medicaid application.
• Works closely with the Radiology Representative to cover radiology authorizations and scheduling functions when needed.
• Abides by documentation guidelines consistently.
• Promotes a positive and professional work environment, patient safety, and adheres to hospital policies.
• Performs other department-specific duties as deemed appropriate by Management.
• Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy.
  
  

Requirements/Experience And Qualifications

• High School Diploma or equivalent required.
• Associate's degree in Business, or related field required.
• Two (2) years of knowledge in Revenue Cycle, Health Care and/or Business Office required.
• Quantitative/Analytical skills and computer savvy including Microsoft Office, Word, Excel, and PowerPoint required.
• Attention to detail and accuracy preferred.
• Basic office skills and computer keyboarding skills required.
• Willingness to work at hospital offsite facilities.
• Strong communication, interpersonal, and multitasking skills.
  
  

Special Notes:

• Resume/CV should be included with the online application.
• Stony Brook Medicine is a smoke-free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
  
  

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services.
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen.
• Meet Regulatory Requirements for pre-employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).
  
  

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

• The hiring department will be responsible for any fee incurred for examination.
  
  

Company Overview

Stony Brook Southampton Hospital as part of the Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees).

StaffCo is a Professional Employer Organization, commonly referred to as a PEO. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including the day-to-day direction and supervision of work. StaffCo is fully responsible for providing all Payroll and Human Resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all benefits for which one is eligible. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.

Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.

Job Field: Other
Primary Location: US-NY-Southampton
Department/Hiring Area: Patient Access Services
Schedule: Full-time
Posting Start Date: Mar 21, 2025
Posting End Date: Apr 20, 2025, 11:59:00 PM
Salary: $25.83 / hour