Patient Access Services Manager - Frontline Revenue Cycle

Socket.dev; New York (NY); On-site; USD 87,000 - 130,000; Full time

Job summary

Mount Sinai Health System seeks a Manager of Patient Access Services to lead daily operations across hospital services, ensuring accurate registration, insurance verification, and financial clearance. You will supervise supervisors and frontline staff, align with IT and Revenue Cycle, and drive HIPAA-compliant, patient-centered access.

This role emphasizes collaboration with clinical leadership and labor relations.

Qualifications

• Experience managing Patient Access or front-end revenue cycle operations within a hospital or large health system.
• Knowledge of registration, insurance verification, and financial clearance processes.
• Strong interpersonal, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Responsibilities

• Manage daily Patient Access operations to ensure accurate and timely registration, insurance capture, and compliance with regulatory and payer requirements.
• Monitor performance metrics related to productivity, accuracy, and quality; implement corrective actions as needed.
• Identify workflow gaps and lead process improvement initiatives to enhance efficiency and data integrity.
• Ensure staff receive appropriate onboarding, ongoing education, and regulatory training, including customer service standards (AIDET).
• Maintain working knowledge of patient access workflows, payer requirements, and front-end revenue cycle metrics.
• Support standardized, efficient, and compliant Patient Access practices.
• Build effective working relationships with internal stakeholders across departments.
• Ensure compliance with HIPAA privacy and security standards.

Skills

Patient Access leadership

Revenue cycle operations

Communication

Team leadership

Education

Bachelor’s Degree

High School Diploma/GED + 3-4 years

Tools

EPIC EHR

Job description

Mount Sinai Health System seeks a Manager of Patient Access Services to lead daily operations across hospital services, ensuring accurate registration, insurance verification, and financial clearance. You will supervise supervisors and frontline staff, align with IT and Revenue Cycle, and drive HIPAA-compliant, patient-centered access.

This role emphasizes collaboration with clinical leadership and labor relations.