Patient Access Service Representative

Marquette University Clg-Nurse; Northern (KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Marquette University is seeking a Patient Access Service Representative for the Dental School to manage check-in, demographic and insurance data, and electronic chart creation. The role includes coordinating new patient screenings and supporting radiology scheduling within a team.

The position emphasizes accurate data entry, strong customer service, and effective communication with diverse populations. A collaborative, mission-driven environment supports work-life balance and professional growth.

Qualifications

• High school diploma and at least one year of customer service experience.
• Accurate data entry and basic computer literacy with Microsoft applications.
• Excellent customer service skills and the ability to communicate with people from diverse populations.

Responsibilities

• Greet patients upon check-in and verify demographic and insurance information.
• Process payments and reconcile cash drawer and batches; support revenue cycle operations.
• Answer calls and direct to clinics; manage voicemails with shared responsibility.
• Register Medicaid and commercial insurance plans with patients.
• Create electronic charts and schedule new patient screenings.
• Assist Radiology Coordinator with appointment schedules and patient orientations.

Skills

Customer service

Data entry

Microsoft Office

Communication

Education

High school diploma

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement!

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Patient Access Service Representative is responsible for the Dental School registration and check-in of all patients. Will create electronic charts with accurate demographic and insurance information. Rotate to the cashiering/check-out department when needed.

Duties and Responsibilities

• Greet patients upon check-in. Verify and update basic demographic information and insurance information. Ensure all necessary consent forms are completed. Verify coverage for patients with Wisconsin Medicaid using the Medicaid portal.
• Oversight and reconciliation of financial transactions by recording patient payments within the department’s electronic health record system to support revenue cycle operations. Responsibilities include processing payment transactions, allocating funds to specific treatments, issuing receipts, calculating Medicaid copays, and reconciling the cash drawer and credit card batches with the daily deposit report.
• Answer incoming phone calls from the main Call Center and convey fundamental information regarding the Dental School. Transfer calls to appropriate clinics and departments as needed. Shared responsibility with other team members for checking and responding to voicemails.
• Register Medicaid and commercial insurance plans. This involves dialogue with patients to confirm accuracy of information.
• Create electronic charts with accurate data entry. Schedule new patient screening appointments. Confirm new patient appointments.
• Assist Radiology Coordinator in maintaining appointment schedules, assisting dental students with rotations and presenting New Patient screening orientations.

Required Knowledge, Skills and Abilities

• High school diploma
• One year of customer service experience
• Accurate data entry skills and computer literacy with basic proficiency in Microsoft applications
• Excellent customer service skills and ability to communicate with people from diverse populations.
• Ability to work with little supervision and handle frequent interruptions.
• Welcoming and friendly demeanor.
• Ability to thrive in a team environment and understand the importance of collaboration.

Preferred Knowledge, Skills and Abilities

• Experience in dental or health-related field
• Bi-lingual Spanish speaking a plus

Position Type

Position Type Staff

Job Family

Job Family Operations and Administrative Services

# Hours Per Week 37.5

Posting Date 08/27/2026

Required Documents

• Resume
• Cover Letter/Letter of Application

Posting Specific Questions

• * Do you have a high school diploma or equivalent?
  • Yes
  • No
• * Do you have at least one year of related experience?
  • Yes
  • No

It is the policy of Marquette University to provide equal employment opportunities ( EEO ) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.