Dental Coordinator, Float

Marquette University; Milwaukee (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Marquette University in Milwaukee seeks a Dental Coordinator, Float to provide administrative and operational support across its dental programs. Responsibilities include ensuring continuity of patient care, managing patient scheduling, and assisting with insurance processes. Candidates should have a high-school diploma and two years of relevant experience. Strong organizational and communication skills are essential, as well as the ability to adapt in a high-volume setting. The position requires proficiency with Axium and a commitment to patient confidentiality.

Qualifications

• Minimum of two years related experience in receptionist duties or dental insurance processing.
• Ability to work in a high-volume academic health-care environment.
• Strong organizational skills and discretion with confidential information.

Responsibilities

• Provide coverage for absences across clinics to ensure uninterrupted operations.
• Coordinate complex patient scheduling and monitor provider schedules.
• Manage patient records and appointment workflows using Axium.

Skills

Problem-solving skills

Organizational skills

Customer service skills

Communication skills

Confidentiality

Adaptability

Education

High-school diploma

Associate’s or vocational degree in Healthcare Administration, Dental Hygiene or Dental Assisting

Tools

Microsoft Office

Dental practice management software (Axium)

Job description

Dental Coordinator, Float

Position Overview: The Dental Coordinator, Float provides comprehensive administrative and operational support across all clinical programs within the School of Dentistry. The role ensures continuity of patient care, scheduling operations, and front‑end coordination during staff absences, high‑volume periods, and special projects. The Float Coordinator must maintain proficiency in Axium, insurance workflows, student scheduling protocols, and departmental procedures to seamlessly support PreDoc, Graduate, and specialty clinics. The position plays a critical role in maintaining clinic efficiency, patient satisfaction, and academic progression for students. This is an in‑person position at the School of Dentistry.

Duties and Responsibilities

1. Provide real‑time coverage for Dental Coordinator absences across PreDoc, Graduate, and specialty clinics. Maintain full working knowledge of program‑specific workflows, scheduling templates, and clinic policies to ensure uninterrupted operations. Support high‑volume areas during peak demand periods and assist with emergency chair coordination.
2. Coordinate complex patient scheduling including comprehensive cases, multi‑appointment treatment plans, emergency visits, D2 recalls, D3/D4 graduation requirement cases, and specialty referrals. Monitor provider schedules to optimize productivity while maintaining compliance with program and accreditation requirements.
3. Utilize dental practice management software (Axium) to manage patient records, appointment workflows, referral tracking, insurance documentation, treatment notes verification, and data accuracy. Ensure proper entry of clinical codes, financial notes, and scheduling comments to support compliance and reporting for Dental Clinics.
4. Assist with insurance verification, pre‑authorizations, claims processing support, and patient financial inquiries. Monitor account documentation and ensure appropriate routing of financial concerns to designated personnel.
5. Provide administrative support to students, residents, and faculty regarding patient assignments, schedule adjustments, clinic policies, and procedural workflows. Serve as a primary point of contact for patients, students, faculty, and external partners. Address scheduling conflicts, patient concerns, and urgent clinic needs with professionalism and discretion.
6. Assist with generating scheduling reports, tracking data, productivity metrics, and operational audits as requested by the Manager. Support process improvement initiatives and cross‑training efforts.
7. Serve as a cross‑trained resource across coordinator roles and assist the Manager with onboarding and workflow orientation for new staff as needed. Share operational knowledge, demonstrate system processes, and provide peer‑level guidance to promote consistency in scheduling protocols and clinic procedures.
8. Ensure compliance with MUSoD policies and procedures, as well as all safety, regulatory, and accreditation requirements.
9. Perform any and all related duties as required or assigned to support efficient pre‑doc clinic and grad clinic operations.

Required Knowledge, Skills and Abilities

• High‑school diploma.
• Minimum of two years related experience in receptionist duties, dental insurance processing, or other office experience.
• Excellent problem‑solving, planning, organizational, and customer skills.
• Excellent listening, written, and verbal communication skills.
• Ability to work and communicate with people from diverse populations.
• Ability to work independently in a high‑volume academic health‑care environment with little supervision and frequent interruptions.
• Ability to maintain confidentiality.
• Advanced adaptability, independent judgment, and the ability to quickly transition between clinic environments with minimal disruption to operations.
• Strong organizational skills, discretion with confidential health information (HIPAA compliance), and the ability to manage frequent interruptions while maintaining accuracy.
• Success requires cross‑functional collaboration, strong problem‑solving ability, and a proactive approach to identifying operational gaps and supporting clinic efficiency.

Preferred Knowledge, Skills and Abilities

• Associate’s or vocational/technical school degree in Healthcare Administration, Dental Hygiene or Dental Assisting.
• CPR Certification.
• Microsoft Office proficiency.
• Prior experience with medical/dental coding, billing or claims processing.
• Familiarity with dental practice management software.
• Previous experience in an academic environment.
• Ability to speak and write in Spanish.

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state‑protected classification.