Patient Access Service Representative

Akron Children’s Hospital; Boardman (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading healthcare provider seeks a part-time Patient Access Service Representative to manage patient admissions and data collection. The role requires accuracy in registering patient information, processing medical records, and ensuring customer service excellence while interacting with diverse patient populations. Applicants should have a high school diploma, relevant experience, and proficiency in MS Office.

Qualifications

• Minimum 2 years relevant experience preferred.
• Experience in a medical setting is preferred.
• Experience with interacting with various age groups is required.

Responsibilities

• Performs initial contact for patient access admitting services duties.
• Schedules outpatient surgery tours and processes medical records.
• Maintains cash flow and handles patient registration accurately.

Skills

Customer service

Insurance verification

Data collection

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office

Job description

Part Time (28 hours per week)

Primarily Days 8:30am to 5:00pm; Variable; 7:00am to 3:30pm on weekends

Onsite for Boardman Registration

Summary:

The Patient Access Service Representative performs initial contact for all patient access admitting services duties.

Responsibilities:

1. Performs initial contact for all patient access admitting services duties to include, but not limited to: pre-admission/admission data collection; inpatient admission/updating and ongoing maintenance of inpatient bed/patient census activity.
2. Processes medical records discharges and retrieve medical records, as applicable.
3. Schedules all outpatient surgery tours.
4. Registers complete and accurate social, demographic and financial information to create the patient's record in the system.
5. Obtains the appropriate signatures on the necessary forms to treat the patient and to bill the insurance.
6. Prepares forms and patient ID cards.
7. Confirms financial eligibility when applicable.
8. Processes the patient record and financial folders.
9. Maintains/controls on the cash flow of payments and daily deposits.
10. Other duties as required.

1. Technical Expertise

   1. Experience in registration, insurance verification/pre-certification, patient accounts and/or customer service functions, preferably in a medical setting, is required.
   2. Experience with medical terminology knowledge or documented certification of class completion is preferred.
   3. Experience with interacting with patient/customers [i.e., neonates/newborns, children, adolescents, young adults, middle-aged adults and geriatric adults as applicable] with the understanding of their needs for self-respect and dignity is required
   4. Experience working with all levels within an organization is required.
   5. Experience in healthcare is preferred.
   6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

   Education and Experience

   1. Education: High school diploma or equivalent is required.
   2. Years of relevant experience: Minimum 2 years is preferred.
   3. Years of experience supervising: None.

Part Time

FTE: 0.800000

Status: Onsite