Remote Patient Access Representative

Forefront Dermatology; United States; Remote; Full time

Job summary

Forefront Dermatology is seeking a Patient Access Representative to serve as the first point of contact for patients. This role requires effective communication and organizational skills while navigating complex health insurance issues. The successful candidate will work in a dynamic environment handling calls and assisting patients in scheduling their appointments, ensuring a positive experience.

Benefits

Health, dental, and vision insurance

Health Savings Account

Competitive PTO and Holiday pay

Company paid life insurance

401K with employer match

Qualifications

• 1+ years' experience in a fast-paced environment handling at least 65 calls a day.
• Ability to work with multiple systems and dual screens.
• Must maintain a quiet home office free of distractions.

Responsibilities

• Handle a high volume of inbound patient scheduling calls with attention to detail.
• Navigate through multiple systems to ensure accurate scheduling while maintaining patient comfort.
• Demonstrate expertise in workflows and meet KPIs in a metrics-driven environment.

Skills

Attention to detail

Problem-solving

Multi-tasking

Education

High School Diploma or GED

Job description

Overview

About Forefront

When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.

You’ll Enjoy

As a Patient Access Representative, you will be the first point of contact for our patients. Empowered to take initiative, you will follow established procedures, processes, and systems to provide a resolution for our patients. You are the first step in making an impact to the patient experience. To ensure we meet our patients' needs, it is your role to be patient, listen and answer any questions or concerns to create the best patient experience. This may sound simple but there are deep complexities to health insurance and each patient's needs are different. This is not a slow-paced customer service role. You are responsible for making their journey and experience great and we are seeking talent who has a passion for patients and a skillset to work quickly with accuracy all while keeping the patient top of mind.

Work Schedule:
Monday to Friday, 8:00 AM – 4:30 PM in either MST or PST

We currently offer daytime shifts aligned to Mountain and Pacific time zones. Applicants must be located in or willing to work within these time zones.

Start date:

June 30th or July 28th

Benefits:

• Here are just a few things we offer:

  • Access to health, dental, and vision insurance
  • Health Savings Account
  • Eligible for competitive PTO and Holiday pay
  • Company paid life insurance and long-term disability (full-time only)
  • Access to voluntary short term disability insurance (full-time only)
  • Access to supplemental life insurance
  • Additional insurance offerings to meet your needs
  • 401K with employer match
  • Employee discount programs
  • And much more!

Responsibilities

• Handle a high volume of inbound patient scheduling calls while ensuring attention to detail when collecting information.
• Navigate through multiple systems and tools to ensure appointments are scheduled accurately all while putting the patient at ease, listening, and typing simultaneously.
• You will be responsible for learning about various health plans and expected to apply that knowledge post training.
• Ability to demonstrate workflows and subject matter expertise covered in training while maintaining KPIs (Call Quality, Scheduling rate, Call handle time)
• Problem-solver with a can-do attitude who can thrive at multi-tasking in a fast-paced environment.
• Work on multiple screens quickly and expect the unexpected.
• Given the critical nature of assisting patients there are KPI’s attached to this role, you must be comfortable working in a metrics driven environment.
  
  
  

Qualifications

• Your home office must be a quiet space, free of distractions during working and training hours, including pets, phone, or other household members
• High School Diploma or GED
• Must be 18+ years of age
• 1+ years’ experience working in a fast-paced environment handling a minimum of 65 calls a day working in multiple systems and dual screens
• Must be present for all training days to ensure successful onboarding
• Home internet cannot be satellite internet and must be 90kbps downstream and upstream

For this position, the base pay range is $17.75 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training.

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, please delete them.