Patient Access Service Representative (Registration)

Akron Children's Hospital; Boardman (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider is seeking part-time Patient Access Service Representatives for their Boardman location. The role involves initial patient contact, data collection, and registration duties, requiring strong customer service skills and a high school diploma. Candidates should be comfortable interacting with diverse patient populations and managing administrative tasks.

Qualifications

• Minimum 2 years experience in a medical setting preferred.
• Experience interacting with patients of all ages required.

Responsibilities

• Perform initial contact for patient access admitting services.
• Collect and maintain patient data for admissions.
• Schedule outpatient surgery tours and confirm financial eligibility.

Skills

Customer Service

Insurance Verification

Medical Terminology

MS Office

Education

High school diploma or equivalent

Job description

Akron Children's is accepting applications and interviewing for part time and PRN (as needed) Patient Access Service Representatives for Registration at our Boardman Hospital location (6505 Market Street).

Variable days, # of hours and shifts (Days, Afternoon/Evenings, Midnights) are available. Must work every other weekend and holiday.

Please include in a cover letter your availability.

Summary:

The Patient Access Service Representative performs initial contact for all patient access admitting services duties.

Responsibilities:

1. Performs initial contact for all patient access admitting services duties to include but not limited to: pre-admission/admission data collection; inpatient admission/updating and ongoing maintenance of inpatient bed/patient census activity.
2. Processes medical records discharges and retrieve medical records, as applicable.
3. Schedules all outpatient surgery tours.
4. Registers complete and accurate social, demographic and financial information to create the patient's record in the system.
5. Obtains the appropriate signatures on the necessary forms to treat the patient and to bill the insurance.
6. Prepares forms and patient ID cards.
7. Confirms financial eligibility when applicable.
8. Processes the patient record and financial folders.
9. Maintains/controls on the cash flow of payments and daily deposits.
10. Other duties as required.

1. Technical Expertise

   1. Experience in registration, insurance verification/pre-certification, patient accounts and/or customer service functions, preferably in a medical setting, is required.
   2. Experience with medical terminology knowledge or documented certification of class completion is preferred.
   3. Experience with interacting with patient/customers [i.e., neonates/newborns, children, adolescents, young adults, middle-aged adults and geriatric adults as applicable] with the understanding of their needs for self-respect and dignity is required
   4. Experience working with all levels within an organization is required.
   5. Experience in healthcare is preferred.
   6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

   Education and Experience

   1. Education: High school diploma or equivalent is required.
   2. Years of relevant experience: Minimum 2 years is preferred.
   3. Years of experience supervising: None.

Status: Onsite