PATIENT ACCESS SERVICE REP, FH - CLINIC-NEPHROLOGY/TRANSPLANT

Froedtert Health; Milwaukee (WI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Career development opportunities

Academic partnership with MCW

Referral bonuses

403b retirement plan

Medical, Dental, Vision, Life, STD/LDI

Employee assistance programs and more

Job summary

Froedtert Health in Milwaukee is seeking a Patient Access Service Representative (PASR) to deliver an exceptional front-desk experience for patients and visitors, greeting them warmly and guiding them through check-in and phone inquiries. The role requires at least one year in a receptionist or customer service setting; healthcare experience is a plus.

Strong communication, multitasking, and proficiency with Microsoft Outlook, Excel, and Word are essential.

Qualifications

• A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required.
• Previous experience in a healthcare setting preferred but not necessary.
• High School diploma or equivalent is preferred.

Responsibilities

• Greet patients and visitors and provide a welcoming, helpful experience at the front desk and on the phone.
• Deliver exceptional customer service and assist with patient needs and inquiries.
• Collaborate with care teams to support smooth patient flow.

Skills

Customer service

Multitasking

Communication

Microsoft Outlook

Microsoft Excel

Microsoft Word

Medical terminology

EpicCare

Education

High School diploma or equivalent

Tools

EpicCare

Job description

#BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is ON - SITE.

FTE: 1.000000

Standard Hours: 40.00

Discover. Achieve. Succeed.

#BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is ON - SITE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift Details: Mon-Fri 8-4:30pm Holidays: None Weekends: None

Job Summary:

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

EXPERIENCE DESCRIPTION:

A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

EDUCATION DESCRIPTION:

High School diploma or equivalent is preferred.

SPECIAL SKILLS DESCRIPTION:

Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & Benefits At Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.