PATIENT ACCESS SERVICE REP- CLINIC-NEPHROLOGY/TRANSPLANT

Froedtert ThedaCare; Milwaukee (WI); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Paid time off

Career Pathways & Tuition Assistance

Medical, Dental, Vision Insurance

403b Retirement plan

Employee Assistance Programs

Zusammenfassung

Froedtert Health is seeking a Patient Access Service Representative (PASR) to welcome patients and visitors, delivering a positive, friendly experience. The role requires delivering outstanding customer service in person and by phone, while supporting front desk and patient access tasks.

One year of receptionist/customer service experience is expected; healthcare background is a plus. High School diploma or equivalent preferred. Proficiency in Outlook, Excel, Word; EpicCare knowledge is a plus.

Qualifikationen

• High School diploma or equivalent is preferred.
• A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required.
• Previous experience in a healthcare setting preferred but not necessary.
• Proficiency in Microsoft Outlook, Excel and Word.

Aufgaben

• Greet patients and visitors proactively and create a welcoming, friendly patient experience.
• Provide outstanding customer service in person and on the phone.
• Assist with front desk tasks and support patient access workflows.

Kenntnisse

Communication

Multi-tasking

Organizational skills

Customer service

MS Outlook

Excel

Word

EpicCare knowledge

Ausbildung

High School Diploma

Tools

EpicCare

Jobbeschreibung

#BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is ON - SITE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift Details: Mon-Fri 8-4:30pm Holidays: None Weekends: None

Job Summary

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

EXPERIENCE DESCRIPTION

A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

EDUCATION DESCRIPTION

High School diploma or equivalent is preferred.

SPECIAL SKILLS DESCRIPTION

Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & Benefits At Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.