Patient Services Coordinator - Part Time (Front Desk)

Duly Health and Care; Elgin (IL); On-site; USD 21,000 - 31,000; Part time

Benefits offered by this job

Comprehensive medical, dental, and vis

Tuition reimbursement

Immediate 401(k) match

Volunteer time off

Job summary

Duly Health and Care is seeking a Part-Time Patient Service Representative in Elgin, IL to greet patients, check them in/out, schedule, and collect co-pays. You will manage calls, referrals, and patient flow in a physician-led setting, using EPIC EMR systems to ensure accuracy and timely communication.

Ideal candidates bring 1 year in a medical office, strong customer service and communication skills, and proficiency with EPIC and Microsoft Office.

Qualifications

• High School diploma or equivalent required.
• 1 year of experience in a medical office or clinical setting preferred.
• Exceptional customer service and clear communication skills.
• Proficiency in EPIC or similar EMR systems; proficient with Microsoft Office.

Responsibilities

• Greet and check in patients, schedule appointments, collect co-pays and receipts.
• Answer phones, respond to emails, and route inquiries.
• Coordinate provider schedules and referrals to improve patient access.
• Update patient demographics and insurance details in EPIC.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Communication

EPIC

Microsoft Office

Organizational skills

Time management

HIPAA knowledge

Education

High School diploma

Tools

EPIC EMR

Job description

Duly Health and Care is seeking a Part-Time Patient Service Representative in Elgin, IL to greet patients, check them in/out, schedule, and collect co-pays. You will manage calls, referrals, and patient flow in a physician-led setting, using EPIC EMR systems to ensure accuracy and timely communication.

Ideal candidates bring 1 year in a medical office, strong customer service and communication skills, and proficiency with EPIC and Microsoft Office.