Patient Access & Front Desk Specialist

Duly Health and Care; Plainfield, Northern (IL, KY); Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Parental leave

Volunteer time off

Life and disability insurance

Job summary

Duly Health and Care in Plainfield, IL is hiring a Patient Service Representative to join our physician-led team. You will greet patients, verify demographics, schedule appointments, collect co-pays, answer phones, and maintain accurate records in EPIC, ensuring HIPAA compliance and a welcoming patient experience.

The ideal candidate has at least 1 year in a medical office, strong communication skills, proficiency with EPIC and MS Office, and a patient-first attitude.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in a medical office or clinical setting preferred.
• Exceptional customer service and communication skills required.

Responsibilities

• Greet patients and check in/out; schedule appointments.
• Answer multi-line phone system and conduct outbound calls.
• Collect copays and verify insurance; update records in EPIC.

Skills

Customer service

Verbal communication

HIPAA compliance

Phone etiquette

Time management

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Office

Job description

Duly Health and Care in Plainfield, IL is hiring a Patient Service Representative to join our physician-led team. You will greet patients, verify demographics, schedule appointments, collect co-pays, answer phones, and maintain accurate records in EPIC, ensuring HIPAA compliance and a welcoming patient experience.

The ideal candidate has at least 1 year in a medical office, strong communication skills, proficiency with EPIC and MS Office, and a patient-first attitude.