Patient Service Specialist – Front Desk & Scheduling

Duly Health and Care; Lisle (IL); Hybrid; USD 43,268,000 - 65,045,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition reimbursement

401(k) match

Paid volunteer time

Parental leave

Job summary

Duly Health and Care in Lisle, IL is seeking a Patient Service Representative to be the welcoming front desk touchpoint, manage scheduling, insurance verification, and billing tasks using EPIC. You will contribute to a smooth patient flow and accurate records, supporting a patient-centered clinical environment.

The role emphasizes strong customer service, meticulous data handling, and collaboration with care teams to ensure timely access to services.

Qualifications

• Exceptional customer service skills and passion for serving others.
• Proficiency in EPIC or similar EMR systems.
• Knowledge of medical office procedures and insurance verification.

Responsibilities

• Greets patients warmly and professionally during check-in, check-out, and appointment scheduling.
• Coordinating provider schedules to optimize availability and reduce wait times.
• Update patient demographics and verify insurance details in EPIC.
• Collect copayments and reconcile daily financial transactions.
• Answer a multi-line phone system and schedule appointments.

Skills

Customer service

EPIC

Medical office procedures

Insurance verification

Microsoft Office

Phone handling

Time management

Discretion

Education

High School diploma or equivalent

Tools

EPIC

Job description

Duly Health and Care in Lisle, IL is seeking a Patient Service Representative to be the welcoming front desk touchpoint, manage scheduling, insurance verification, and billing tasks using EPIC. You will contribute to a smooth patient flow and accurate records, supporting a patient-centered clinical environment.

The role emphasizes strong customer service, meticulous data handling, and collaboration with care teams to ensure timely access to services.