Patient Services Desk Operations Specialist

Mayo Foundation for Medical Education and Research; Eau Claire (WI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic seeks an administrative professional to facilitate patient visits and support the health care team in a multispecialty practice. You will coordinate appointment schedules, prepare patients, verify demographics and insurance, and communicate changes to patients and staff.

Responsibilities include managing referrals, processing ABN forms, navigating EHR systems, and adjusting to department needs in a dynamic environment.

Qualifications

• High school diploma or GED and one year of customer service experience required.
• Ability to navigate Windows-based applications and intranet/internet.
• Preferred: Associate's Degree with healthcare-related coursework.

Responsibilities

• Facilitates patient visits and supports health care providers by coordinating appointments.
• Obtains patient demographics and insurance information, and informs patients of scheduling changes.
• Schedules tests/consults and handles ABN forms, insurance verification, and communications.
• Navigate multiple electronic applications and devices; assist patients with kiosks.
• Flexibility for cross-coverage and travel; adjust work schedules as needed.

Skills

Customer service

Communication skills

Organization

Multitasking

Computer skills

Education

Associate's Degree in healthcare field

Medical Terminology course

Experience with electronic health records (EHR)

Job description

Mayo Clinic seeks an administrative professional to facilitate patient visits and support the health care team in a multispecialty practice. You will coordinate appointment schedules, prepare patients, verify demographics and insurance, and communicate changes to patients and staff.

Responsibilities include managing referrals, processing ABN forms, navigating EHR systems, and adjusting to department needs in a dynamic environment.