Multispecialty Appointment Scheduler – Patient Care

Mayo Clinic; Phoenix (AZ); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical plan options

Dental coverage

Vision plan

Pre-tax savings (HSA/FSAs)

Retirement package

Job summary

Mayo Clinic in Phoenix, AZ is seeking a Patient Appointment Services Specialist who schedules and manages appointments for a multispecialty practice. You will gather patient details, advise on co-pays and referrals, and ensure timely arrival for procedures.

The role requires strong communication, problem-solving, and computer skills, with on-site work initially and potential telework later based on location and needs. This is a non-exempt, full-time position in Nursing.

Qualifications

• High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree.
• Strong verbal/written communication skills and ability to trouble shoot, problem solve and balance conflicting demands.
• Independent decision making and sound judgment with strong attention to detail and follow through.
• Ability to work effectively in a fast-paced team environment, handle difficult and emotional situations, remain calm under stress, show empathy and maintain positive communication.
• Strong keyboarding and computer skills.
• Demonstrates basic understanding of insurance terminology.
• Scheduling experience preferred.
• Clinical knowledge/background preferred.
• Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.

Responsibilities

• Independently create and schedule appointments within the electronic medical record for a complex multispecialty medical practice.
• Gather patient-specific demographic and provider information to assess the nature of the request and determine the appropriate appointment area.
• Advise patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure timely arrival for their procedure or visit.
• Navigate multiple systems and respond to inquiries for patients and healthcare professionals for most of the day.
• Be on-site for a minimum period with potential teleworking option based on location and business needs.

Skills

Customer service

Multi-tasking

Communication skills

Problem solving

Attention to detail

Keyboarding

Education

High school diploma or GED

Associate’s Degree

Job description

Mayo Clinic in Phoenix, AZ is seeking a Patient Appointment Services Specialist who schedules and manages appointments for a multispecialty practice. You will gather patient details, advise on co-pays and referrals, and ensure timely arrival for procedures.

The role requires strong communication, problem-solving, and computer skills, with on-site work initially and potential telework later based on location and needs. This is a non-exempt, full-time position in Nursing.