Patient Access & Scheduling Specialist II

Mosaic Health, LLC.; Oxford (FL); On-site; USD 25,000 - 37,000; Full time

Job summary

Mosaic Health, LLC is seeking a Patient Care Specialist II in Oxford, FL to coordinate front office tasks and patient communications, supporting clinic efficiency.

You will handle scheduling, registration, visit prep, and follow-up, verify demographics and insurance details, respond to inquiries, and help maintain accurate EMR records. This role requires teamwork with clinical staff and attention to detail.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Job description

Mosaic Health, LLC is seeking a Patient Care Specialist II in Oxford, FL to coordinate front office tasks and patient communications, supporting clinic efficiency.

You will handle scheduling, registration, visit prep, and follow-up, verify demographics and insurance details, respond to inquiries, and help maintain accurate EMR records. This role requires teamwork with clinical staff and attention to detail.