Patient Access & Scheduling Specialist II

samaritan; Moses Lake (WA); On-site; USD 29,000 - 36,000; Full time

Job summary

Samaritan in Moses Lake, WA is seeking a Patient Services Representative II to provide advanced patient access and administrative support in hospital and clinic settings. You will handle registration, scheduling, check-in/check-out, and customer service with a focus on accuracy and confidentiality.

The role requires initiative, strong communication, and proficiency with EPIC EHR and standard office software; full-time, on-site schedule 7:00am–6:00pm Tuesday through Friday, with a comprehensive

Qualifications

• High school diploma or equivalent required.
• Minimum of two (2) years receptionist/secretarial experience, preferably in a healthcare setting.
• Ability to use EPIC EHR and Microsoft Office applications.

Responsibilities

• Provide exceptional customer service to patients, families, and staff.
• Register patients and perform check-in/check-out with accurate information.
• Verify patient identity and ensure correct medical record linkage.
• Process referrals and schedule services per clinical protocols.
• Maintain confidentiality and handle sensitive information appropriately.

Skills

Customer service

Interpersonal communication

Confidentiality

Teamwork

Critical thinking

Education

High School diploma or equivalent

Tools

EPIC EHR

MS Word

Excel

Internet skills

Job description

Samaritan in Moses Lake, WA is seeking a Patient Services Representative II to provide advanced patient access and administrative support in hospital and clinic settings. You will handle registration, scheduling, check-in/check-out, and customer service with a focus on accuracy and confidentiality.

The role requires initiative, strong communication, and proficiency with EPIC EHR and standard office software; full-time, on-site schedule 7:00am–6:00pm Tuesday through Friday, with a comprehensive