Patient Experience Coordinator

Aurora Health Care; Oshkosh (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Aurora Health Care, based in Wisconsin, is seeking a Patient Service Representative to support providers and patients in a fast-paced ambulatory care setting. You will help schedule appointments, answer questions about tests and procedures, and assist with billing and referrals, ensuring a smooth, patient-centered experience.

The role involves working with multiple departments in Oshkosh and Fond du Lac services, with shifts Monday–Friday, no holidays or weekends, and a focus on compassionate

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of related customer service experience is required.
• Experience handling difficult callers/customers/patients is preferred.

Responsibilities

• Provide efficient, high-quality service to patients and visitors at scheduling and information desks.
• Assist with scheduling, tests, billing questions, referrals and test results as needed.
• Support care teams by connecting patients with providers and ensuring a compassionate, patient-centered experience.

Skills

Customer service

Communication

Dealing with difficult customers

Education

High school diploma or GED

Job description

Aurora Health Care, based in Wisconsin, is seeking a Patient Service Representative to support providers and patients in a fast-paced ambulatory care setting. You will help schedule appointments, answer questions about tests and procedures, and assist with billing and referrals, ensuring a smooth, patient-centered experience.

The role involves working with multiple departments in Oshkosh and Fond du Lac services, with shifts Monday–Friday, no holidays or weekends, and a focus on compassionate