Patient Access & Registration Specialist

Aurora Health Care; West Allis (WI); On-site; USD 38,000 - 46,000; Full time

Job summary

Aurora Health Care is seeking a Registration/Patient Access Specialist in Wisconsin. You will create the patient’s initial electronic health record and verify demographics, insurance, and billing information. Provide clear financial guidance and ensure HIPAA compliance in a fast-paced environment.

Responsibilities include screening requests, scheduling, and helping patients with transport or interpreter needs while maintaining high-quality customer service.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service and communication abilities.
• Experience with insurance verification and EPIC is preferred.

Responsibilities

• Create the initial electronic health record for patients.
• Check in and register patients; verify demographic and insurance info.
• Explain financial responsibilities and collect co-pays.
• Maintain HIPAA confidentiality and patient privacy.
• Coordinate appointments and provide test/arrival guidance.
• Respond to patient requests with professional customer service.
• Monitor EHR work queues and follow department processes.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Independent work

Education

High School Diploma

Tools

EPIC

Insurance verification tools

Microsoft Office

Job description

Aurora Health Care is seeking a Registration/Patient Access Specialist in Wisconsin. You will create the patient’s initial electronic health record and verify demographics, insurance, and billing information. Provide clear financial guidance and ensure HIPAA compliance in a fast-paced environment.

Responsibilities include screening requests, scheduling, and helping patients with transport or interpreter needs while maintaining high-quality customer service.