Patient Access & Scheduling Specialist I

Health First; Titusville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Health First in Titusville, FL seeks a Patient Service Representative I to provide friendly, rapid patient support. You will handle patient registration, appointment scheduling, and related clerical duties in a busy healthcare setting.

The role requires 1 year of customer service experience, knowledge of healthcare terminology, and strong communication skills. Office applications (Outlook, Word, Excel) are used daily to maintain accuracy and service quality.

Qualifications

• Education: High School Diploma or equivalent.
• Work Experience: 1 year of customer service.
• Skills/Knowledge/Abilities: Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to relate well to all customers.
• Knowledge of Healthcare terminology.

Responsibilities

• Responds to customer needs in a timely and professional manner.
• Takes messages and directs calls to the appropriate party.
• Facilitates patient appointments and referrals promptly.
• Collects demographic and insurance information and inputs into the system.
• Obtains signatures on consents and distributes patient information.
• Verifies insurance eligibility and updates patient accounts.
• Prepares financial estimates for services and communicates them to patients.
• Collects patient balances prior to services and reconciles daily cash.

Skills

Communication skills

Healthcare terminology

Customer relations

Data entry

Education

High School Diploma or equivalent

Associate’s degree

Tools

Microsoft Office

Job description

Health First in Titusville, FL seeks a Patient Service Representative I to provide friendly, rapid patient support. You will handle patient registration, appointment scheduling, and related clerical duties in a busy healthcare setting.

The role requires 1 year of customer service experience, knowledge of healthcare terminology, and strong communication skills. Office applications (Outlook, Word, Excel) are used daily to maintain accuracy and service quality.