Patient Access & Scheduling Specialist I

Kodiak-Area-Native-Association; Kodiak (AK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid Parental Leave

Medical, dental, and vision coverage

OPM benefits options

Life insurance at 2.5x salary

AD&D and disability coverage

Paid time off and holidays

Gym membership

Job summary

Kodiak Area Native Association (KANA) invites applications for a Scheduling and Registration Specialist I who welcomes patients, registers them, schedules appointments, and verifies insurance to ensure accurate records in the electronic health record.

This role emphasizes strong customer service, attention to detail, HIPAA compliance, and collaboration with care teams; a high school diploma is required, with healthcare or medical office experience preferred.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Minimum one year of experience in a healthcare clinic, medical office, customer service, or administrative support role preferred.
• Experience with patient registration, appointment scheduling, medical billing, or insurance verification preferred.
• Knowledge of medical terminology and electronic health records preferred.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.

Responsibilities

• Greet patients, families, and visitors in a professional, courteous, and welcoming manner.
• Register patients and verify demographic, financial, and insurance information for accuracy.
• Collect and record patient identification and insurance documentation in the electronic health record.
• Receive point-of-service payments and provide information regarding payment options and financial assistance resources.
• Schedule patient appointments and assist with appointment coordination across clinic services.
• Answer incoming calls, assist callers, route messages, and provide exceptional customer service both in person and over the phone.
• Maintain accurate patient records and update demographic and insurance information as needed.
• Complete assigned electronic worklists related to patient registration, insurance verification, and medical information.
• Explain and process Release of Information (ROI) requests and coordinate documentation with Health Information Management staff.
• Support clinic operations by maintaining front office supplies and assisting with administrative duties.
• Ensure compliance with patient privacy, confidentiality, and HIPAA requirements at all times.
• Collaborate with providers, care teams, and support staff to ensure patients are prepared for services and appointments.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Electronic health records

Job description

Kodiak Area Native Association (KANA) invites applications for a Scheduling and Registration Specialist I who welcomes patients, registers them, schedules appointments, and verifies insurance to ensure accurate records in the electronic health record.

This role emphasizes strong customer service, attention to detail, HIPAA compliance, and collaboration with care teams; a high school diploma is required, with healthcare or medical office experience preferred.