Scheduling and Registration Specialist I

Kodiak-Area-Native-Association; Kodiak (AK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid Parental Leave

Medical, dental, and vision coverage

OPM benefits options

Life insurance at 2.5x salary

AD&D and disability coverage

Paid time off and holidays

Gym membership

Job summary

Kodiak Area Native Association (KANA) invites applications for a Scheduling and Registration Specialist I who welcomes patients, registers them, schedules appointments, and verifies insurance to ensure accurate records in the electronic health record.

This role emphasizes strong customer service, attention to detail, HIPAA compliance, and collaboration with care teams; a high school diploma is required, with healthcare or medical office experience preferred.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Minimum one year of experience in a healthcare clinic, medical office, customer service, or administrative support role preferred.
• Experience with patient registration, appointment scheduling, medical billing, or insurance verification preferred.
• Knowledge of medical terminology and electronic health records preferred.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.

Responsibilities

• Greet patients, families, and visitors in a professional, courteous, and welcoming manner.
• Register patients and verify demographic, financial, and insurance information for accuracy.
• Collect and record patient identification and insurance documentation in the electronic health record.
• Receive point-of-service payments and provide information regarding payment options and financial assistance resources.
• Schedule patient appointments and assist with appointment coordination across clinic services.
• Answer incoming calls, assist callers, route messages, and provide exceptional customer service both in person and over the phone.
• Maintain accurate patient records and update demographic and insurance information as needed.
• Complete assigned electronic worklists related to patient registration, insurance verification, and medical information.
• Explain and process Release of Information (ROI) requests and coordinate documentation with Health Information Management staff.
• Support clinic operations by maintaining front office supplies and assisting with administrative duties.
• Ensure compliance with patient privacy, confidentiality, and HIPAA requirements at all times.
• Collaborate with providers, care teams, and support staff to ensure patients are prepared for services and appointments.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Electronic health records

Job description

Why Join KANA

Kodiak Area Native Association (KANA) is a Tribal health organization committed to elevating the lives of the people we serve. At KANA, employees are more than staff members; they are part of a mission driven team committed to meaningful work, community impact, and long-term growth.

Benefits & Perks

• 401(k) retirement plan with a 7% employer contribution beginning in year two, paid regardless of employee contribution
• Paid Parental Leave
• 80% employer-paid medical, dental, and vision coverage
• Access to 20+ medical plan options through federal OPM benefits
• Employer-paid life insurance at 2.5x annual salary
• AD&D, short-term, and long-term disability coverage
• Generous paid time off and 13 paid holidays
• Free gym membership to the KANA Wellness Center
• Employee Assistance Program (EAP)
• Tuition assistance and reimbursement programs
• Leadership development and internal advancement opportunities
• Eligibility for IHS and NHSC loan repayment programs (role dependent)
• Potential temporary housing assistance for relocating employees, based on availability

Position Overview

The Scheduling and Registration Specialist I is responsible for welcoming patients and visitors, registering patients, scheduling appointments, verifying insurance coverage, collecting payments, and ensuring accurate demographic and billing information is entered into the electronic health record. This position provides exceptional customer service while helping patients access the care and resources they need.

Key Responsibilities

• Greet patients, families, and visitors in a professional, courteous, and welcoming manner
• Register patients and verify demographic, financial, and insurance information for accuracy
• Collect and record patient identification and insurance documentation in the electronic health record
• Receive point-of-service payments and provide information regarding payment options and financial assistance resources
• Schedule patient appointments and assist with appointment coordination across clinic services
• Answer incoming calls, assist callers, route messages, and provide exceptional customer service both in person and over the phone
• Maintain accurate patient records and update demographic and insurance information as needed
• Complete assigned electronic worklists related to patient registration, insurance verification, and medical information
• Explain and process Release of Information (ROI) requests and coordinate documentation with Health Information Management staff
• Support clinic operations by maintaining front office supplies and assisting with administrative duties
• Ensure compliance with patient privacy, confidentiality, and HIPAA requirements at all times
• Collaborate with providers, care teams, and support staff to ensure patients are prepared for services and appointments

Qualifications

• High school diploma or equivalent required; Associate degree preferred
• Minimum one year of experience in a healthcare clinic, medical office, customer service, or administrative support role
• Experience with patient registration, appointment scheduling, medical billing, or insurance verification preferred
• Knowledge of medical terminology and electronic health records preferred
• Strong customer service and communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment
• Proficiency with Microsoft Office applications and general computer systems
• Strong data entry skills with a high degree of accuracy and attention to detail

Work Schedule

KANA’s standard work schedule is 37.5 working hours per week, consisting of 7.5 paid working hours per day plus a one-hour unpaid lunch break (8.5 hours on site per day).

Our Values

KANA’s work is guided by Courtesy, Caring, Respect, Sharing, and Pride. We seek leaders who embody these values in how they lead teams, steward resources, and serve the community.

Life In Kodiak

Located on beautiful Kodiak Island, this role offers the opportunity to build meaningful community connections while experiencing Alaska’s unique coastal lifestyle, outdoor recreation, and close-knit community.