Patient Access & Scheduling Specialist I

Punxsutawney Area Hospital; Indiana (PA); On-site; USD 38,000 - 46,000; Full time

Job summary

IRMC Physician Group in Indiana, PA is seeking a Patient Service Representative I to support scheduling, registration and patient communications. You will work with Cerner to collect demographics and insurance details and help patients navigate their visits.

The role emphasizes strong customer service, accurate data entry, and teamwork with hospital departments. Prior healthcare or call-center experience is preferred; a high school diploma and basic computer skills are required.

Qualifications

• Minimum of high school graduate or equivalent.
• Basic computer knowledge a must.
• Previous customer service and medical experience preferred.

Responsibilities

• Create working relationship with hospital department and provider offices.
• Schedule appointment using Cerner solution, following templates and provider protocols.
• Provide patient with instructions related to their appointment type.
• Perform pre-registration functions within Cerner.
• Obtain or verify demographic information, insurance information and other data required on every call.
• Responsible for knowledge of insurances accepted, insurance eligibility software, and insurance websites.
• Obtain insurance eligibility, discuss and correct discrepancies.
• Communicate policy on collection of patient out-of-pocket responsibilities such as co-payments.
• Discuss financial options and direct to financial counseling if needed.
• Complete outbound calls to schedule appointments, verify appointment and pre-register patients.
• Stay updated on medical terminology.
• Direct patient to correct office/department, provide phone numbers and transfer.

Skills

Interpersonal communication

Organizational skills

Multitasking

Problem solving

Customer service

Medical terminology

Computer literacy

Cerner familiarity

Education

High school diploma or equivalent

Tools

Cerner system

Job description

IRMC Physician Group in Indiana, PA is seeking a Patient Service Representative I to support scheduling, registration and patient communications. You will work with Cerner to collect demographics and insurance details and help patients navigate their visits.

The role emphasizes strong customer service, accurate data entry, and teamwork with hospital departments. Prior healthcare or call-center experience is preferred; a high school diploma and basic computer skills are required.