Patient Services Coordinator

Indiana Regional Medical Center; Indiana (PA); On-site; USD 22,041 - 27,552; Full time

Job summary

Indiana Regional Medical Center is seeking a friendly front desk receptionist to greet patients, verify information, and manage registrations at the front desk. You will handle insurance checks, schedule appointments, process payments, and route calls and messages, ensuring HIPAA compliance and smooth patient flow throughout the facility.

Strong organizational skills and attention to detail help maintain a tidy reception area, accurate records, and timely communication with clinical staff across

Responsibilities

• Greet and register incoming patients and visitors promptly and pleasantly.
• Review and process patient registration forms for accuracy.
• Collect, scan and update personal and financial information (insurance cards, driver’s license, etc.).
• Run insurance verification/eligibility on every patient.
• Handle insurance eligibility alerts (yellow triangle alerts).
• Collect payments from patients and provide receipts.
• Retrieve messages from answering service/voicemail daily.
• Answer telephone and route calls via the message center.
• Work Cerner message center pools and complete messages as applicable.
• Schedule patient appointments per provider protocol.
• Maintain copays, petty cash logs and receipts.
• Forward medical record requests to HIM in a timely fashion.
• Monitor patient reminder system and follow up on cancellations or reschedules.
• Follow HIPAA, confidentiality and security rules when providing information to outside sources.
• Accept and sign for mail parcels and other deliveries per office policy.
• Practice sterile techniques and universal precautions when accepting specimens.
• Provide lead or manager with a list of clerical supplies as needed.
• Maintain an orderly, neat and clean front desk area and waiting room.
• Routinely retrieve faxes from the fax machine.
• Obtain prior authorizations as required by patient insurance policy for testing and procedures.
• Travel to other IPG offices to cover front office when requested.

Job description

Indiana Regional Medical Center is seeking a friendly front desk receptionist to greet patients, verify information, and manage registrations at the front desk. You will handle insurance checks, schedule appointments, process payments, and route calls and messages, ensuring HIPAA compliance and smooth patient flow throughout the facility.

Strong organizational skills and attention to detail help maintain a tidy reception area, accurate records, and timely communication with clinical staff across